Purpose: This article helps you access your DrFirst Help Center account if you are unsure whether you have an existing account or if you have forgotten your username or password.
Audience: All DrFirst Help Center visitors who need to sign in, reset their credentials, or create an account for the first time.
Note: The steps in this article apply to your help.drfirst.com account only, not to your individual product credentials (e.g., iPrescribe, E-Prescribing Desktop, Backline). To reset a product password, see Reset password for each product.
iOS users: If you are accessing the Help Center on an iPhone or other iOS device, enable cookies in Safari before signing in.
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If you have ever emailed or submitted a support request to DrFirst, an account was likely created for you automatically, even if you have never formally registered or set a password. Follow the steps below to claim your account.
- Go to help.drfirst.com.
- Click Sign in in the top-right corner of the page.
- Click Emailed us for support? Request password.
- Enter the email address you used when contacting DrFirst support, then click Submit.
- DrFirst will send you a password setup link. Check your inbox and follow the link to complete setup.
- Return to help.drfirst.com and sign in with your email and new password.
If no email arrives after a few minutes, check your spam or junk folder. If you still do not receive anything, no account exists for that address. Follow the steps in I am new to the DrFirst Help Center below to create one.
Do not see your past tickets after signing in? Tickets submitted while not signed in could not be linked to your account at the time. Going forward, all requests submitted while signed in will appear in your ticket history.
Use the password reset flow to regain access to your account.
- Go to help.drfirst.com.
- Click Sign in in the top-right corner of the page.
- Click Forgot password?.
- Enter your email address, then click Submit.
- DrFirst will send you a password reset link. Open the email and follow the link to set a new password.
- Return to help.drfirst.com and sign in with your updated credentials.
Not sure which email to use? Try the email address associated with your DrFirst product login. Enter it into the Forgot password? flow and we will send a reset link if an account is found.
Reset link not working? Reset links expire after a limited time. Return to the sign-in window, click Forgot password? again, and submit a new request. Use the most recent reset email in your inbox.
- Go to help.drfirst.com.
- Click Sign in in the top-right corner of the page.
- Click New to DrFirst US? Sign up.
- Enter your name and work email address.
- Check the Verify you are human box, then click Sign up.
- Check your inbox for a welcome email from DrFirst. Click the link to verify your email address and sign in.
- Return to help.drfirst.com and sign in with your new credentials.
Use the email address associated with your DrFirst product or subscription. This helps our support team connect your account to your organization's record right away.
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