As part of our ongoing efforts to better serve you, we have streamlined our emailed tickets and live chat support to ensure that you receive dedicated assistance.
We invite you to access DrFirst Support through by tickets or live chat on our Help Center.
Access Support through Live Chat on https://help.drfirst.com/hc/en-us/.
- Click the chat icon at the bottom right corner of the page.
- Choose a relevant topic or type your question.
- For direct assistance with an agent, select Chat with Agent. In the event that an agent is with another customer, we will email you a confirmation that a ticket has been created, and an agent will respond as soon as possible.
Note: You will first interact with a bot to guide you to the right agent.
To learn how create a Help Center account or to view your Support requests at any time, visit: Introduction to Help Center.
To access Support through email:
1. Go to https://help.drfirst.com/hc/en-us/.
2. Select Sign in at the top of the web page. (Ensure you are signed into your Help Center account before submitting a request)
3. Once you are signed in, select Submit a request to complete the online form detailing your request.
Sign in help:
- If you forgot your password, select Forgot password on the pop-up screen.
- If you need to create a Help Center Account for the first time, select Sign up. Note: We recommend that you use the same email address as for other DrFirst products, so that Support agents can quickly verify your identity.
- If you already submitted a request without an account, complete your Sign up process by selecting Get a password.
To learn more about how create a Help Center account or to view your Support requests at any time, visit: Introduction to Help Center.
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