Purpose: Reconnect your ID.me Authenticator app to your iPrescribe account after losing access to your original token. 
Audience: iPrescribe EPCS prescribers who got a new phone or lost their registered device without having registered a hard token.
When to use this: You can't access your authenticator and don't have a backup token. DrFirst recommends that all EPCS providers associate more than one authenticator ("token") to their iPrescribe account. 

Before you start: 

• Download the ID.me Authenticator app from your app store
• Have your ID.me account email and password ready
• Have your personal information available (name, birth date, social security number)

Important: The DEA requires that the authenticator you use to generate a one-time passcode be on a different device than the device that you use to electronically prescribe a controlled substance.

Re-pair your ID.me Authenticator to iPrescribe

1. Log in to iPrescribe and select Settings from the main menu. 

2. Select Manage Authenticators (Only visible for providers who completed EPCS activation) and tap Pair a new ID.me Auth App to open the ID.me login screen. Learn more: EPCS activation.

3. Log in to ID.me with your email and password. Need help? Tap Forgot password, then MFA recovery process.

4. Verify your identity: Click the link in the recovery email, enter your information to verify your account, then tap Continue.

• First and last name
• Birth date
• Social security number. 

Note: It can take up to 10 minutes to receive this email. Return to the original window or tab and refresh the screen. 

5. Select Code Generator Application.
 

Set up your new token

6. Open the ID.me Authenticator app. If you have not downloaded the app, get it from your app store.

7. With the Authenticator app open, return to the setup screen/tab and select Scan QR code or Enter Secret Key (copy the secret key if you choose that option). 

8. Open the Authenticator app and tap the Plus icon (top right) to add a new account.
 

9. Follow the prompt to complete pairing. You will see the authenticator in the Code Generator list in the ID.me Authenticator app.

10. Click Continue in the ID.me window, enter the 6-digit code from your new token (ID.me Authenticator) and create a token nickname that you will recognize, then click Continue on the next two screens to return to iPrescribe.

Back in iPrescribe 

11. Enter your iPrescribe password, select your new ID.me Authenticator app from the drop-down menu, and enter the one-time passcode from the ID.me Authenticator app.

12. Click Activate.

Your token is now paired to your iPrescribe account.