You may be unable to log in to your iPrescribe account for several reasons:

• Forgot username: Reminder that your username is not the same as your email. It was created by the app when you registered. If you do not remember your username, submit a request for Support.
• Forgot password: If you forgot your password in iPrescribe, select the Forgot Password? link on the login screen.
• Receiving an error message of E07735: This error occurs when there is an issue with the payment method on file. Go to the link below to update your payment method: https://billing.stripe.com/p/login/00g00vbLM6M547e9AA 
• Paid subscription inactive: You need an active, paid subscription to access iPrescribe. To update your payment method go to: https://billing.stripe.com/p/login/00g00vbLM6M547e9AA
• Lockout period: After 3 failed attempts to enter your login password, iPrescribe automatically locks you out for 5 minutes. Please wait 5 minutes, and if you still cannot log in to your account try selecting Forgot Password?

If you registered for iPrescribe independently (not through DrFirst Sales), you may modify some details in your account by going directly to www.account.iprescribe.com/account-management or to:

1. Main menu

2. Settings

3. Account Management

From Account Management you may remove a provider from your account and modify some account details. To learn more about what you can change, go to: Account Management.

Currently, you can only change your default practice location in iPrescribe.

To add a practice location, submit a request to DrFirst Support. Currently, the practice location and DEA number must be for the same state.

If you need to change your DEA number, submit a request to DrFirst Support.

You can register only one DEA number for iPrescribe Mobile accounts. If you want to register for iPrescribe Practice so you can use multiple DEA numbers in additional locations and use E-Prescribing Desktop, please visit iprescribe.com/pricing and submit the linked form.

Yes, you can prescribe non-controlled substances once you register for iPrescribe.
 
To register, please refer to Step 1: Register for iPrescribe and follow the steps provided.

To prescribe controlled substances you must:

• Complete Step 5: Activate electronic prescribing of controlled substances (EPCS), which includes:
  • Downloading the ID.me Authenticator app.
  • Confirming your desired address to receive a physical device.
  • Having a reference (admin) you listed verify that you are authorized for EPCS.
  • Verifying your identity as a prescriber via ID.me.
  • Entering your EPCS provider credentials and activating your profile.
• Enter two-factor authentication when you sign off on a controlled substance prescription:
  1. A password used to send controlled substance prescriptions.
  2. A one-time-pin from either a physical device or app associated with your account.
     Note: DEA requires that the physical device or app that generates the one-time-pin resides on a different device than the one you use to prescribe.