Purpose: This article describes the minimum browser requirements for DrFirst E-Prescribing Desktop (formerly Rcopia), explains DrFirst's rolling 2-year browser support policy, and sets expectations for compliance, end-of-support browsers, and issue triage.
Audience: DrFirst E-Prescribing Desktop users and IT administrators responsible for managing browser environments and ensuring compliance with DrFirst's browser requirements.
Browser Compatibility Notice — Release 4.41.3.0
The upcoming 4.41.3.0 release includes new features and enhancements. To ensure uninterrupted access and full functionality, verify that your team is using a supported browser version before the release date.
Supported Browsers
The following minimum browser versions are required for full compatibility with DrFirst E-Prescribing Desktop:
Minimum version: 121 (Chromium 121.0.6167.101)
Release date: January 23, 2024
To check your version: Open Chrome → select the three-dot menu → Help → About Google Chrome.
Minimum version: 121 (121.0.2277.83)
Release date: January 25, 2024
To check your version: Open Edge → select the three-dot menu → Help and feedback → About Microsoft Edge.
Minimum version: 122
Release date: January 23, 2024
To check your version: Open Firefox → select the menu (☰) → Help → About Firefox.
Minimum version: 17.3 (19617.2.4)
Release date: January 22, 2024
To check your version: Open Safari → select Safari in the menu bar → About Safari.
Note: Safari releases a major version annually (September) with minor security updates approximately monthly. DrFirst supports a rolling 24 months of Safari minor version updates.
Browser Support Policy
DrFirst maintains a rolling 2-year browser support policy based on stable release dates. DrFirst only supports browsers that have active vendor support, are in long-term support (LTS), and continue to receive security updates. Browsers that have reached End of Support status are out of compliance with DrFirst security policies and are not supported.
Using an outdated or unsupported browser may result in:
- Reduced functionality of new features
- Display or performance issues
- Inability to access certain enhanced capabilities
DrFirst does not anticipate breaking changes with the 4.41.3.0 release, but staying current ensures the best experience and prevents future disruption.
Note: Although the application may still function on browser versions outside the 2-year window, DrFirst will not address issues caused by the use of an unsupported browser. DrFirst strongly encourages partners to validate their browser version and compatibility with each new DrFirst software update.
- DrFirst applications do not guarantee compatibility with older browser versions.
- Issues reported on a supported browser version will be triaged and addressed based on impact and severity.
- DrFirst reserves the right to block traffic from browsers that are not in compliance with this policy.
DrFirst conducts an annual review of the browser support policy and reserves the right to discontinue support for any browser version assessed as having critical security vulnerabilities. Customers will be notified if this situation arises and, where feasible, will be given up to 90 days to update their browser. Depending on the severity of the issue, DrFirst reserves the right to prevent access from browser versions that are not secure.
Microsoft ended support for Internet Explorer 11 (IE11) on June 15, 2022. Due to security, performance, and compatibility concerns, DrFirst discontinued support for IE11 on September 1, 2021.
Note: DrFirst does not support IE Compatibility Mode.
Bamboo Health PDMP Users
Additional browser requirements apply if you access PDMP reports through Bamboo Health. These requirements may differ from this policy. See Browser update required for PDMP access: action required by August 1, 2026 for details.
Questions or Assistance
If you have questions about browser compatibility or need help, use one of the following options:
- Submit a ticket using the DrFirst Help Center
- Contact your DrFirst Channel Manager
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