Support Experience

• New support experience at DrFirst
• Support Process: Live Chat & Ticket
• Phone support system: Access your phone line, account ID, & PIN

About Help Center

• Tips & best practices for Support requests
• Introduction to Help Center features
• Support request priority levels
• Best practices to search for articles in the Help Center

Troubleshooting

• DrFirst browser policy
• Enable and clear cookies
• Not receiving our emails? Fix filtering and firewall settings

Frequently Asked Questions

• Reset password for each product
• Script 2017 overview