Getting Started

• ClinicalKey AI for iPrescribe users
• How to use ClinicalKey AI in iPrescribe
• Unique features at your fingertips
• Step 1: Register for iPrescribe (group & individual)
• Step 2: Identity proofing with ID.me for iPrescribe
• Step 3: Set up e-prescribing in iPrescribe (non-controlled substances)

See all 12 articles

Unique Features

• iPrescribe Connect: Call patients from the app
• iPrescribe Connect caller ID
• iPrescribe Connect: Verification code troubleshooting

Billing & Subscription

• Activate & manage your iPrescribe subscription
• Manage billing

Release Notes & FAQs

• Frozen iPrescribe splash screen
• EPCS mailer FAQs
• iPrescribe FAQs

Account Management

• Account Management in iPrescribe
• Push notifications for users with multiple practices
• Providers invited to group practice

Passwords

• Reset iPrescribe password
• What are the different Passwords in iPrescribe?

Controlled Substances

• New phone or lost access to your token? Pair a new soft token
• NPI registry
• View a patient's PDMP record
• What is the EPCS mailer?

ID.me Identity Proofing

• Using ID.me for iPrescribe

How To

• About RxInform Messages in iPrescribe
• Enable microphone permissions
• Cancel or stop a medication
• Change practice location
• Reset security questions
• Delete a patient in iPrescribe

See all 14 articles

Prescriptions

• iPrescribe: Medication reconciliation
• Can I send a text to patients when their prescription is ready?
• Create a new prescription
• Can my staff create a prescription for me to sign and send later?
• Prescription undeliverable
• Submit a request to add a drug

See all 11 articles

Pharmacy

• Improved Pharmacy Search
• Pharmacy search tips – quick guide
• Reply to pharmacy requests (Rx Requests & Renewals)
• Search for and add a patient's pharmacy
• View prescription transmission details

App Version

• Minimum system requirements for iPrescribe
• Update the iPrescribe app on your mobile phone
• Which version of the iPrescribe app am I using?