What can we help you with?
Frequently Asked Questions
- Received a Fax From the Pharmacy?
- How Do I Merge Patient Records?
- Where Does Medication History Come From?
- How Do I Renew Active Medications?
- Forgot Your Rcopia Password?
- What Is PDMP (Prescription Drug Monitoring Program)?
Getting Started
- Prescription Management
- Allergies Management
- Medication Management
- Patient Summary Page
- Diagnoses/Problems Management
- Renewal Request Overview
General
- Additional Resources
- Allergy Alerts
- Drug-To-Drug Alert
- Formulary Alerts
- Change Requests
- Prescription Report Statuses
- Prescription Reports
Prescriptions & Pharmacies
- Change Prescription Details
- Create New Prescription
- Send a Prescription
- Send Controlled Substance Prescriptions
- Split a Prescription Between Two Pharmacies
- Pharmacy Management
Administrator
- Manage Provider Agents
- Update Account Information
- Select A Supervising Provider
- Add or Remove Practice Locations
- Send EPCS Gold Invite to Staff
- Enable/Disable Users
Troubleshooting / How-Tos
- Error: "Inappropriate Null Value"
- Manage Inactive Medications
- Add Active Medications
- Process a Renewal Request
- No Prescription Benefit (Formulary) Available For Patient
- Update My Default Practice Location