What can we help you with?
Getting Started
- Rcopia: Prescription Management
- Rcopia: Allergies Management
- Rcopia: Medication Management
- Rcopia: Patient Summary Page
- Rcopia: Diagnoses/Problems Management
- Rcopia: Renewal Request Overview
General
- Rcopia: Allergy Alerts
- Rcopia: Drug-To-Drug Alert
- Rcopia: Formulary Alerts
- Rcopia: Change Requests
- Rcopia: How to Complete Identity Proofing for Non-Controlled E-Prescribing
- Rcopia: Prescription Report Statuses
Prescriptions & Pharmacies
- Rcopia: Change Prescription Details
- Rcopia: 3 Ways to Create New Prescriptions
- Rcopia: When a Prescription is Undeliverable
- Rcopia: How to Manage Favorites (for Admins)
- Rcopia: How to Select Prescription Favorites When E-prescribing
- Rcopia: What is a Free Text Drug?
Administrator
- Rcopia: Update Account Information
- Rcopia: How to Manage Provider Agents
- Rcopia: Select A Supervising Provider
- Rcopia: How to Manage User Locations (for Admins)
- Rcopia: Send EPCS Gold Invite to Staff
- Rcopia: Enable/Disable Users
Frequently Asked Questions
- Received a Fax From the Pharmacy?
- Rcopia: How Do I Merge Patient Records?
- Rcopia: Where Does Medication History Come From?
- How Do I Renew Active Medications?
- Rcopia: Reset My Password
- Rcopia: What is PDMP (Prescription Drug Monitoring Program)?
Troubleshooting / How-Tos
- Error: "Inappropriate Null Value"
- Manage Inactive Medications
- Rcopia: Add Active Medications
- Rcopia: Process a Renewal Request
- EPCS: I Can't Send an Invite (for Admins)
- No Prescription Benefit (Formulary) Available For Patient