Announcements

• Backline IOS App Users: Issues with Backline PIN
• November 1, 2021: Sunset Date for backline.akariobl.com

Getting Started

• Create A Backline Account
• Backline: How to Create Group Chats
• Backline: 1-on-1 and Ad Hoc Chats (Web)
• Backline: Bookmark and Shortcut on Your Desktop
• Backline: Start a New Chat With a Patient
• Backline: User Settings Overview

Frequently Asked Questions

• How Do I Disable Email Notifications?
• Backline: Supported Browsers, Devices, and Versions
• Backline: is Backline HIPAA Compliant?
• Backline: How to Reset My Password
• Where Is The Help Feature?
• Backline: Leaving a Chat

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User Settings

• Backline: Badge Notifications (Android)
• Reminders Settings
• Backline: Availability Settings

Video Tutorial Gallery

• Backline Suite
• Backline Suite (Backline Telehealth)

Troubleshooting

• Backline: Unable to Create Error (iOS)

General

• Backline: What is EMS MedList?
• Backline: Scan Text
• Backline: Urgent Messages (Web)
• Backline: Read Receipts (Web)
• Backline: Notification Badges (Web)