Frequently Asked Questions

• How Do I Disable Email Notifications?
• Supported Browsers, Devices, and Versions?
• Is Backline HIPAA Compliant?
• Forgot Your Backline Password?
• Where Is The Help Feature?

Getting Started

• Create Your Account
• Group Chats
• 1-on-1 Chats
• Chat With Patient
• User Settings Overview

General

• How To Download Attachments From Backline
• Chat-With-Patient vs. External Chat
• Resend Registration Links
• Urgent Messages
• Read Receipts
• Notification Badges

Account Management

• Add Users to Your Organization

Troubleshooting

• Additional Resources
• Email Address Already Taken
• Troubleshoot Video Calls

User Settings

• Profile Settings
• Reminders Settings
• Availability Settings

Video Tutorial Gallery

• Backline Suite (Backline, Enterprise)
• Backline Suite (Backline Telehealth)
• Backline Ticketing

Announcements

• November 1, 2021: Sunset Date for backline.akariobl.com