Backline: Unable to Create Error (iOS)

This article provides information regarding an error a user may receive when creating a new chat and how to avoid receiving this error message. 

1. After searching for a user by name or email to initiate a chat, you would next select the plus sign next to the user’s name to add them to the members area:

BacklineUnableError_1.png          BacklineUnableError_2.png

 (click to enlarge)

2. However, if you forget to select the plus sign and just select Done to create the chat, you will receive an Unable to Create error:

BacklineUnableError_3.png          BacklineUnableError_4.png.jpg

 (click to enlarge)

3. To resolve this error, select Close on the error popup screen, select the plus sign next to the user’s name, and then select Done. You will then be brought into your chat feed.


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