Backline IOS App Users: Issues with Backline PIN

If you are using an iOS (Apple) device and having issues with your Backline Application PIN, please uninstall and reinstall Backline.  This ensures you have the most updated version of Backline.


If this does not resolve your issue, please click Submit a request to notify DrFirst Support.

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  • I am unable to log into the iPrescribe app

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  • Many of our users took an update this weekend because they had auto updates turned on.  This issue is only impacting those who took the update.  Uninstalling and reinstalling does correct the issue, but will you be pushing out an app update to fix this issue rather than forcing users to uninstall and reinstall the app?  

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  • Good afternoon, please Submit a request to DrFirst support for login issues. You may also wish to reference the article, How to Submit a Request.

     

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  • Good morning, an app update to fix the Backline PIN issues has been pushed out already. This issue should be resolved for users. If issues persist please Submit a request for the DrFirst Support Team.

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