EPCS: Complete Your EPCS Identity Proofing (Web)

This article will provide instructions on completing your EPCS Identity Proofing (IDP) through Experian.

About Identity Proofing: 

  • Experian is our identity-proofing vendor, and infinID is the program that hosts the process.
  • This article assumes you have already clicked the blue link in your registration invitation email. 
  • Please click if you would like to view the EPCS Identity Proofing Video.
  • If you have already been uploaded into our infinID program by a Credential Office Administrator (COA) at a hospital site, your information has already been uploaded. If this pertains to you, skip this process and instead reach out to your Rcopia Admin to Complete Logical Access Control (LAC).

If there is a period in the provider’s name, it will cause automatic failure when the provider attempts Identity proofing (IDP). DrFirst currently uses Experian who doesn’t accept periods. There should not be any periods included when the provider is entering their information.

If the provider has a period in their name like the example: M. Anna Smith. Please have the provider update the NPI registry to remove the period from their name as the will not be able to pass. The provider can put the period back once they have completed the IDP step.  NPI Registry

Complete Identity Proofing: 

1. Accept the Terms of Use and Conditions by selecting the individual gray checkboxes, then clicking the I Agree button in the bottom-right corner of the page.

2. On the next screen, you will be provided a temporary password. The temporary password will allow you to resume the IDP session if you exit for any reason. 

  • It is highly recommended to write down the temporary password physically.
  • You can only use the temporary password once you pass IDP and haven't registered a token.
  • If you need to exit the session and complete it later, you can use this temporary password, within 24 hours, to return to where you left off previously.

3. Click the checkbox labeled I have read and understood this agreement, and I declare that I am authorized to sign this document. Then, click the I Accept button at the bottom-right of the page.

4. The next screen will list pre-requisites for the IDP process. Click Continue at the bottom of your screen to move forward with the process.

  • Token: Can be OneSpan and/or Symantec
  • Personal Credit Card: This is not mandatory and can be omitted. 


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5. On the next screen, enter the fields that are marked with a red asterisk. The fields that are not marked are not required to pass. Click the I Agree button at the bottom of the page once you are done.

  • In addition to entering the fields marked with a red asterisk, please provide us with your Mobile Phone Number.


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6. You will be redirected to a page where you will answer 3-4 financial questions based on your Experian credit report. You will have 5 minutes to answer the questions before your session times out. Answer the questions, then click the Continue button at the bottom of your screen.

7. If you pass IDP, you will be redirected to a confirmation page to be prompted to add a token. Click the Add New Token button at the bottom of your screen.

8. On the next screen, enter the fields listed below, then click Save New Token.

  • Token Manufacturer: SYMANTEC or ONESPAN
        • Select SYMANTEC if you are using a soft token (VIP Access App on mobile phone/tablet/computer) or a keychain hard token that has the SYMANTEC name and logo on the face of the token.
  • Token Issuer: DrFirst
  • Token Type: OTP HARD TOKEN (key fob) or OTP SOFT TOKEN (VIP Access app)
  • Token Name: Nickname for the token to help identify it (e.g., "iPhone token", "key fob", etc.)
  • Serial Number or Credential ID
        • If you are using a SYMANTEC HARD TOKEN (key fob): enter the Serial Number (S/N) on the back of the token without any spaces.
        • If you are using a OneSpan HARD TOKEN (key fob): enter the Serial Number (S/N), the long string of numbers on the back of the token without any dashes.
        • If you are using a SYMANTEC VIP Access SOFT TOKEN (app): enter the Credential ID that appears at the top of the screen without any spaces.
  • One Time Passcode (OTP): The number generated on the hard token or the Security Code from the VIP Access app.


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9. Next, a passphrase, security question, and security answer must be created for the account.  This passphrase is a password that will be used to prescribe controlled substances. The security question and answer will be necessary if you ever have to reset your passphrase.

  • The passphrase must be at least 8 characters long, be mixed case, and contain at least one number — avoid special characters.
  • A security question and security answer (case sensitive) will need to be entered as well. Since it is case sensitive, the security answer has to be remembered exactly as it was entered. This will be used in the event the passphrase is forgotten.
Note:  The passphrase can only be reset by correctly answering your security question. In the event that the passphrase is forgotten and cannot be reset, your account will be DISABLED, and you will be required to complete IDP again from the beginning.



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You have completed identity proofing (IDP). You will receive a confirmation email that contains a link that you will have to click once you receive your Experian Transaction Number. 

You will receive your Experian Transaction Number in 1 of 2 ways: 

  • SMS text. You will receive a text message only if Experian verified the mobile number you provided. If you received the Experian Transaction Number by SMS text, you can input it on the bottom of the screen in the final “Identity Proofing Process” page. Once you click Verify Code, you will be ENROLLED in EPCS, with an INACTIVE Grant. 


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  • USPS mail. You will receive the Experian Transaction Number via mail (after 6 business days) if Experian was unable to provide the mobile number you provided or you did not provide a mobile number. If you receive the Experian Transaction Number by USPS mail, you will need to find the confirmation email again to input the Experian Transaction Number. Additionally you will need to enter passphrase and a one time passcode from your token as credentials. 


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For more information, visit the following article: Input Your Experian Transaction Number.

Once your enrollment is complete and you are enrolled in EPCS with an inactive grant, you will need to complete the activation step, LAC (Logical Access Control), with a staff admin. For more information on completing the Experian Transaction Number verification please click here

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