EPCS: Reset my Passphrase (Web)

This article provides instructions on how users who completed Experian identity proofing during EPCS registration can reset their EPCS passphrase, using the Forgot Passphrase link on the web site.

  • Note: If you received a lockout notice, any actions related to EPCS will receive the Authentication Failed, Access is denied error during the lockout period.  

Users who know their current passphrase but want to update it as a security measure, please click to view Reset My Passphrase After Logging Into EPCS Gold.

Passphrase Reset:

Start on the EPCS Gold login page, then follow the steps outlined below:

1. Click Forgot Passphrase.

Forgot_Passphrase.png

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2. Follow the steps outlined below:

(A) Enter your NPI number.

(B) Enter your entire Serial Number (S/N) or Credential ID, including the letters without spaces or dashes.

Token Serial Number/Credential ID Format
VIP Access
  • SYMC########
  • SYMD########
  • VSST########
Symantec (Hard Token)
  • AVT########
  • FT########
OneSpan
  • ########

Reset_Passphrase_NPI_Cred.png

(click to enlarge)

(C) Click Next Step.

3. Follow the steps outlined below:

(A) Click the Select Token dropdown menu and select your token brand.

(B) Enter the email address associated with your account (EPCS Registration Email).

(C) Enter the One Time Password (OTP) from your token.

(D) Click Continue.

Forgot_Passphrase_email_otp.png

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4. You will receive an email to reset your password. The subject of the email is Prescriber reset passphrase notification. Click the Reset Passphrase Link provided in that email.

  • You will be redirected to the Reset Passphrase page on EPCS Gold.

Forgot_Passphrase_dnr_email.png

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5. Follow the steps outlined below:

Reset_Passphrase_NPI_Cred.png

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(A) Enter your NPI number.

(B) Enter your entire Serial Number (S/N) or Credential ID, including the letters without spaces or dashes. 

Token Serial Number/Credential ID Format
VIP Access
  • SYMC########
  • SYMD########
  • VSST########
Symantec (Hard Token)
  • AVT########
  • FT########
OneSpan
  • ########

(C) Click Continue.

6. Follow the steps outlined below:

(A) Click the Select Token dropdown menu and select your token brand.

(B) Enter your OTP from your active token.

(C) Click Continue.

Forgot_Passphrase_OTP.png

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7. You will be prompted to answer the Security Question that you initially set up during the EPCS registration process. Enter the Security Answer, then click Continue.

Note

Security Answers are case sensitive.

 

Note: If you don't remember the Security Answer to your security question, please submit a ticket/request. We will send you a new EPCS registration link, where you will need to complete registration again and create a new passphrase.

Forgot_Passphrase_Sec_Q.png

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8. Enter a New Passphrase, then retype it next to the Confirm New Passphrase field. Click Continue when finished. Your new password must adhere to the following requirements:

  • at least 8 characters
  • at least 1 upper case letter
  • at least 1 number
  • avoid special characters

Forgot_Passphrase_new_pp.png

 

(click to enlarge)

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