This article explains how to register a new hard token for users who completed Experian identity proofing during EPCS registration, and will add their new token on the website.
Adding a New Hard Token:
Two Factor Authentication is required for signing prescriptions for controlled substances and requires both a registered token and a passphrase (controlled substance password).
If you need to register a hard token you received in the mail, please follow the instructions included or follow the directions provided below.
If your provider(s) have already completed EPCS enrollment and need to add a token to their account, please have them follow the link below to access their EPCS Gold Prescriber Dashboard and navigate to the Tokens tab: https://ui.epcsdrfirst.com/pob/login. Please also visit the following help center articles for more information:
- Manage my Tokens (Web)
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- Learn how to add, delete, disable, or activate tokens.
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- Did You Get a New Phone?
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- Learn how to add a token on a new phone.
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If your provider(s) have not yet completed EPCS enrollment, please distribute the token(s) to them and follow your standard onboarding process.
Contact Us
If you need further assistance, please submit a request to our 24/7 support team.
If you have already completed EPCS enrollment and need to add a token to your account, please click here to access the EPCS Gold Prescriber Dashboard, then navigate to the Tokens tab. Additional detail is available in the following articles:
- EPCS: Manage my Tokens (Web)
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- Learn how to add, delete, disable, or activate tokens.
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- Did You Get a New Phone?
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- Learn how to add a token on a new phone.
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Note: If you have not yet completed EPCS enrollment, please contact an administrator at your facility to initiate the onboarding process.
If you need further assistance, please submit a request to our 24/7 Support Team.
Note: Your EPCS activation in iPrescribe must be complete prior to adding a secondary token.
Only iPrescribe users who are doing EPCS activation via the iPrescribe app will receive a mailer (letter) after 5-10 business days.
This mailer (letter) will contain a 7-digit code required to complete EPCS activation. If you have received your mailer but not finalized your activation, please click to view iPrescribe: Steps to Scan the Mailer. Once your activation is finalized you may add a token for EPCS prescribing.
Start on the iPrescribe app on your device and sign in to your account.
1. Navigate to the action menu icon on the top left of the screen.
2. Scroll to Settings → Manage Authenticators → enter your login password and authenticate with your ID.me Authenticator App (you used this during registration).
3. Once authentication is confirmed, tap Add New Token.
For the hard token (fob you received in the mail), you will:
- Choose Symantec Hard Token or OneSpan Hard Token.
- Choose a nickname (any name you want that will help you remember that token).
- Enter the Serial Number, which can be found on the back of your token. For OneSpan tokens, enter the code without any spaces or dashes.
The Serial Number Format is:
- VIP Access: SYMC########### or SYMD########### or VSST###########
- Symantec Hard Token: AVT########### or FT###########
- OneSpan: ###########
- Enter the 6-Digit Code that is currently displayed on the token after pressing the power button.
If you want to add an additional soft token (VIP Access app), you will:
- Choose VIP Access.
- Choose a nickname (any name you want that will help you remember that token).
- Enter the Credential ID, which is displayed in the VIP Access app.
- Enter the 6 digit code that is currently displayed on the token.
Tap Add New Token. The token has now been added to your account.
There is no option for "Mangage Authenticators" in the settings menu. How do I activate my token that has been mailed to me? tokens.epcsdrfirst.com takes me to this page and I am a new iPrescribe provider.
Good afternoon, thank you for submitting ticket 214081. Hopefully that resolved your query, otherwise you may reply to that ticket or Submit a request to create a new ticket.
Is there a support phone number I can call?
Good afternoon, to contact Support you may Submit a request to create an electronic ticket or you may call 866-263-6512. For electronic tickets you may wish to select Sign In at the top right of this website (help.drfirst.com) to create a new account using your email address. This will allow you to track/view your ticket requests at any time. You may reference the articles, Activate My Account and Track My Requests for that process.
whats is a passphrase
Good morning, a passphrase is a term used to describe a password used for prescribing controlled substances. To learn more, you may wish to review these articles, depending on the product you are using: What are the Different Passwords in iPrescribe? or What are the Different Passwords in Rcopia?