This article explains how to register a new hard token for users who completed Experian identity proofing during EPCS registration, and will add their new token on the website.
Adding a New Hard Token:
Two Factor Authentication is required for signing prescriptions for controlled substances and requires both a registered token and a passphrase (controlled substance password).
If you need to register a hard token you received in the mail, please follow the instructions included or follow the directions provided below.
If your provider(s) have already completed EPCS enrollment and need to add a token to their account, please have them follow the link below to access their EPCS Gold Prescriber Dashboard and navigate to the Tokens tab: https://ui.epcsdrfirst.com/pob/login. Please also visit the following help center articles for more information:
- Manage My EPCS (Web Users)
-
- Learn how to add, delete, disable, or activate tokens.
-
- Did You Get a New Phone?
-
- Learn how to add a token on a new phone.
-
If your provider(s) have not yet completed EPCS enrollment, please distribute the token(s) to them and follow your standard onboarding process.
Contact Us
If you need further assistance, please submit a request to our 24/7 support team.
If you have already completed EPCS enrollment and need to add a token to your account, please click here to access the EPCS Gold Prescriber Dashboard, then navigate to the Tokens tab. Additional detail is available in the following articles:
- Manage My EPCS (Web Users)
-
- Learn how to add, delete, disable, or activate tokens.
-
- Did You Get a New Phone?
-
- Learn how to add a token on a new phone.
-
Note: If you have not yet completed EPCS enrollment, please contact an administrator at your facility to initiate the onboarding process.
If you need further assistance, please submit a request to our 24/7 Support Team.
Note: Your EPCS activation in iPrescribe must be complete prior to adding a secondary token. If you have received your mailer but not finalized your activation, please click to view iPrescribe: Steps to Scan the Mailer. Once your activation is finalized you may add a token for EPCS prescribing.
Start on the iPrescribe app on your device and sign in to your account.
Step 1: Navigate to the action menu icon on the top left of the screen.
Step 2: Scroll to Settings → Manage Authenticators → enter your login password and authenticate with your ID.me Authenticator App (you used this during registration).
Step 3: Once authentication is confirmed, tap Add New Token.
For the hard token (fob you received in the mail), you will:
- Choose Symantec Hard Token or OneSpan Hard Token.
- Choose a nickname (any name you want that will help you remember that token).
- Enter the Serial Number, which can be found on the back of your token. For OneSpan tokens, enter the code without any spaces or dashes.
The Serial Number Format is:
- VIP Access: SYMC########### or SYMD########### or VSST###########
- Symantec Hard Token: AVT########### or FT###########
- OneSpan: ###########
- Enter the 6-Digit Code that is currently displayed on the token after pressing the power button.
If you want to add an additional soft token (VIP Access app), you will:
- Choose VIP Access.
- Choose a nickname (any name you want that will help you remember that token).
- Enter the Credential ID, which is displayed in the VIP Access app.
- Enter the 6 digit code that is currently displayed on the token.
Tap Add New Token. The token has now been added to your account.