This article explains how to manage tokens for users who completed Experian identity proofing during EPCS registration, and will add their new token on the web site.
This article does not apply to self-registered users.
Access Your EPCS Token Management Page
You have 2 options to access the EPCS Token Management screen where you will associate your tokens to your account:
- Through EPCS Prescriber Dashboard
- Through Rcopia
1. Go to EPCS Prescriber Dashboard: https://ui.epcsdrfirst.com/pob/login
Note: The Passphrase is the password you use to electronically prescribe controlled substances (EPCS); you created this passphrase when completing the EPCS enrollment.
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2. To finish logging in, enter a one-time-pin (OTP) from a token that is already associated to your account.
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3. Select the Tokens tab at the top or click the Manage Tokens button at the bottom right of the page. Both will take you to token management.
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4. You are now on the Token Management screen.
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Depending on your integration, you may access Rcopia through your EMR or logging in directly at https://web3.drfirst.com/login.
1. Once you are logged into Rcopia, go to the hamburger (main) menu on the top left corner in Rcopia.
2. Select Utilities.
3. Select Token Management.
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4. Login to EPCS Gold Prescriber Dashboard.
Note: The Passphrase is the password you use to electronically prescribe controlled substances (EPCS); you created this passphrase when completing the EPCS enrollment.
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5. Enter a one-time-pin (OTP) from a token that is already associated to your account.
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6. Select the Tokens tab at the top or click the Manage Tokens button at the bottom right of the page. Both will take you to token management.
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7. You are now on the Token Management screen.
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Whether you got to the Token Management screen via the EPCS Gold Prescriber Dashboard directly or through Rcopia, select one of the following actions once you are at the Token Management screen:
1. Select the Add New Token button.
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2. A new section named Add Two Factor Authentication Token will appear below the button. Open the drop-down menu and select the Token Manufacturer of the token you wish to add.
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Symantec or OneSpan are physical tokens mailed to your shipping address.
Symantec may also be the VIP Access App (downloadable through the App Store or Play Store).
3. Your token selection from the previous step will determine the additional fields that will appear as you fill out the form. Continue filling out fields that appear (listed below in this article):
Field |
Selection Options |
|---|---|
| Token Issuer | DRFIRST |
| Token Type |
|
| Token Name |
Provide a nickname for the token to help you identify it
|
| Serial Number (S/N) or Credential ID |
For Symantec Hard Token, enter the Serial Number (S/N) on the back of the token without any spaces.
For VIP Access Soft Token (App), enter the Credential ID that appears at the top without spaces:
For OneSpan Hard Tokens, enter the Serial Number (S/N), the long string of numbers on the back of the token without any dashes:
|
| OTP |
One-Time-Pin
|
4. Click Save. Your token is now associated with your account.
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1. Find the token you wish to disable, then click the Disable button.
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2. Select the Reason for disabling in the drop-down menu, then click Disable.
Note: If you mean to disable the token only temporarily, please select 'Temporarily Unavailable.' Selecting 'lost,' 'damaged,' or other option will permanently disable the token.
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3. Your selected token is now disabled.
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1. Find the token you wish to enable, then click Enable in the Action column.
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2. A new section will appear at the bottom of the page.
(A) Enter your One Time Pin (OTP) from the token.
(B) Click Activate Token.
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In asking Icanotes for help, the support person recommended un-install my VIP app and re-install. Now my token is not associated with my account. I only have a soft token. Help!!
Good afternoon, thank you for submitting ticket 199351 for this question and we hope that this fully answered your query.
Hi when I do step one the credential ID does not match the new ID I have when I unstalled and reinstalled my VIP app so I"m not sure what do to
Good afternoon, I see you have a ticket 254506 with DrFirst Support. That was the right way to escalate your query. You can comment on that same ticket to continue the query. Please refer to the article Track My Requests and Update My Requests to see how to reply on open tickets.