This article answers the most common questions about EPCS tokens.
Hard token batteries cannot be replaced. If the battery needs to be replaced, you will need to request a new token. See How to Request a Hard token below.
Soft tokens have a unique credential ID and cannot be moved to another device. If you get a new device or reset the app you will generate a new credential ID ( new Soft token) that will need to be added as new token. See Manage my Tokens to see how to add your new token.
Click to view answers to common questions:
- Symantec VIP Access (mobile application)
- Symantec Hardware Token (physical token)
- OneSpan Physical Token (physical token)*
*Note: OneSpan token should be purchased directly from DrFirst for proper activation.
Two-Factor Authentication requires both the unique 6-digit code from a token and a password, and provides an extra layer of security.
- VIP Access App - The app icon is a gold circle with a black checkmark and is downloaded to a mobile device. A new OTP is generated every 30 seconds.
(click to enlarge)
- Symantec Hard Token - a small device with the Symantec name on the front that may be attached to your keychain or lanyard. A new OTP is generated by pushing the button; the OTP disappears when it may no longer be used.
- OneSpan Hard Token - a small device with the OneSpan name on the front that may be attached to your keychain or lanyard. A new OTP is generated by pushing the button; the OTP disappears when it may no longer be used.
If you are unsure which token you are using: What Type of Token Do I Have?
- If you access e-prescribing through an EHR, please reach out to your EHR to request a token.
- If you are a Retail or iPrescribe user, you may submit a token request by viewing this article How to Request a Hard Token.
- The token nicknames show in the token dropdown menu. Select unique nicknames for your tokens so they are easily identified. (eg. orange keyfob, white keyfob, iphone11, ipad, etc)
- Hard tokens (key fobs) have a serial number on the back.
- Soft tokens (VIP Access) have a Credential ID at the top of the screen.
Use the appropriate format when entering your token information:
| Token | Serial Number/Credential ID Format |
|---|---|
| VIP Access |
|
| Symantec (Hard Token) |
|
| OneSpan |
|
- The One Time Pin, or OTP, is the temporary 6-digit code generated by a token.