iPrescribe: How to Reset My Login Password

This article provides step-by-step directions on how to reset your iPrescribe password.

Step 1:  Open the iPrescribe mobile application

mceclip0.png

iPrescribe logo (click to enlarge)

Step 2:  Select Forgot Password on the login page.

mceclip1.png

iPrescribe login screen (click to enlarge)

Step 3:  Complete the Captcha

(A) Enter your current login Username

(B) Enter the text in the image on the screen.

(C) Tap Recover Password.

mceclip2.png

Forgot Password screen (click to enlarge)

Step 4:  Go to the email associated with your iPrescribe account.

The Subject line of the email with password reset link "Request to reset your iPrescribe password."

Click the blue Reset Password link provided in the email. 

mceclip3.png

Password Reset email (click to enlarge)

The blue link will open a new browser window where you will answer the security questions you set up when you created the account.

If you have not received your password reset email, please contact the iPrescribe Support team at 866-263-6512 or go to the Help Center and click Submit a request.

Step 5:  Answer your security questions

(A) Type in answers to at least 2 of your security questions.

(B) Tap Continue.

mceclip6.png

Security questions (click to enlarge)

You have one attempt to answer correctly to at least 2 of your security questions. If you have attempted to answer your security questions and cannot get past this step, please contact the iPrescribe Support Team at 866-263-6512 or go to the Help Center and click Submit a request.

Step 6:  Select your new password

Follow the directions below in chronological order:

(A) Enter your New Password.

(B) Re-enter the New Password.

  • Please create a password that has never been used on your account. The system will let you know if you entered a password already used for this account within the past 180 days.
  • You must enter the same password twice; please be aware the password is case-sensitive. 

(C) Tap Change Password.

mceclip7.png

New Password screen (click to enlarge)

You have successfully changed your password!

mceclip3.png

(click to enlarge)

Need More Help?

If you still have not received your password reset email, please submit a request to our Support Team.

Was this article helpful?
0 out of 0 found this helpful