iPrescribe: How to Reset My Login Password

This article provides directions on how to reset your iPrescribe password.

To change your password when you are already logged in, visit the following article: iPrescribe: Manage Your Password

1. If you forgot your password, you can reset it by pressing the Forgot Password button on the login page and following the on-screen directions.

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2. Follow these steps in chronological order, and refer to the screenshot below

(A) Enter your current login Username

(B) Enter the text in the image on the screen.

(C) Tap Recover Password.


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3.Go to the email associated with your iPrescribe account.

The Subject line of the email with password reset link "Request to reset your iPrescribe password."

Click the blue Reset Password link provided in the email. 


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The blue link will open a new browser window where you will answer the security questions you set up when you created the account.

If you do not receive the email within five minutes, please check your spam filter. If you still do not have an email go to the Help Center and click Submit a request.

4.Answer your security questions

(A) Type in answers to at least 2 of your security questions.

(B) Tap Continue.


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You have one attempt to answer correctly to at least 2 of your security questions. If you have attempted to answer your security questions and cannot get past this step, please go to the Help Center and click Submit a request.

5.  Reset your login password

Follow the directions below in chronological order:

(A) Enter your New Password.

(B) Re-enter the New Password.

  • Please create a password that has never been used on your account. The system will let you know if you entered a password already used for this account within the past 180 days.
  • You must enter the same password twice; please be aware the password is case-sensitive. 

(C) Tap Change Password.


Emails, usernames, and passwords are case sensitive. If you try to reset credentials you will need to use the same capitalized or lower cased letters as when you set up credentials.


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You have successfully changed your password!


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