This article lists the most common PDMP errors, what causes them, and troubleshooting tips.
Select the Error and Error Message:
Reason for error: Currently, CA and IL also require that each provider be registered individually in DrFirst for PDMP access. This user is not enrolled, or the provider credentials do not match.
Troubleshooting tips: Submit a PDMP Request to DrFirst with the “Add-On Provider(s)” client type selected. DrFirst will review the provider details and register if needed.
Reason for error: The credentials entered during the integration setup are invalid, incorrect, and/or locked.
Troubleshooting tips: Submit a ticket to DrFirst to review the error and credentials. DrFirst may need to address credentials with PDMP vendor to confirm accuracy before updating integration.
Reason for error: The PDMP Vendor is returning a connection error.
Troubleshooting tips: You can try again later, and check PDMP data within the state website in the meantime. If the error persists, submit a ticket to DrFirst for further investigation.
Reason for error: (XX indicates the state) Provider details could not be validated, and data could not be returned.
Troubleshooting tips: Provider will need to confirm that they have an account with the state that is active, and that all provider details (First and Last Name, NPI, DEA, and Medical License) match between DrFirst and the state website.
Reason for error: PDMP Version was set incorrect on PDMP Vendor side.
Troubleshooting tips: Submit a ticket to DrFirst so the issue can be addressed with PDMP Vendor
Reason for error: Patient was not found within the state’s system with the given demographics.
Troubleshooting tips: You can check the state website directly to confirm if data is available for this patient. If it is, please review the patient demographics to make sure they match between DrFirst and the state.
Reason for error: The provider was not found in the state's system with the given credentials.
Troubleshooting tips: Make sure the provider’s state account is active, and all credentials (First and Last Name, NPI, DEA, and Medical License) match between DrFirst and the state website.