iPrescribe: General FAQs

This article answers some of the most frequently asked questions from iPrescribe users.

Please click to view the answer to each question.

Who is DrFirst?

DrFirst is the company that delivers and powers iPrescribe. 

Since 2000, DrFirst has pioneered healthcare technology solutions and consulting services that securely connect people at every touchpoint of care to improve patient outcomes.

Headquartered in Rockville, Maryland, DrFirst creates solutions to solve care collaboration, medication management, price transparency, and adherence challenges in healthcare.

Our technology can be used as stand-alone solutions or integrated within the workflow of electronic health records and health information systems. DrFirst products are used by over 300,000 healthcare providers, including more than 100,000 prescribers, in hospitals, clinics, and private practices throughout the U.S. and Canada.

Who is ID.me?
Identity proofing is required to use iPrescribe, this ensures security for you and your patients.  We have partnered with ID.me to perform identity proofing for iPrescribe. ID.me is a national leader in identity-proofing, to provide LOA3, ILA-2, and ILA-3 verification for prescribers. ID.me’s next-generation identity platform meets the highest federal standards for online identity proofing and authentication. ID.me’s technology is used by more than 34 million individuals and 400 partners, including federal and state agencies, healthcare organizations, financial institutions, retailers, and nonprofits.
Is iPrescribe secure?
iPrescribe is powered by DrFirst, the leading e-prescribing solution used by 1,400 hospitals and trusted by +100,000 healthcare providers. iPrescribe uses advanced encryption to keep all information secure when transmitted from your mobile device to the pharmacy. iPrescribe is rigorously audited to comply with DEA standards for prescribing controlled substances.
Is my patient's data safe on iPrescribe?
Yes, iPrescribe is password-protected and we’ve applied multiple measures to keep your patient’s information secure. For example, we don’t store any information on your mobile device. In the event that you lose your phone, your patient’s data will remain safe on our secure cloud.
Can I use iPrescribe outside of my office?
Yes, you can use the iPrescribe app to write prescriptions from your mobile phone, anywhere in the US. 
Can I import patients?

Yes, when you log-in for the first time, if you enable Patient Finder iPrescribe will automatically search our databases to find and import your patients! If we don’t find all of your patients, you can easily add them. 

Existing users can access Patient Finder from the main dashboard by tapping the menu icon in the top left corner, tapping Settings, and tapping Patient Finder.

Can I share my iPrescribe account with another prescriber?
No, every prescriber needs their own credentials to send prescriptions. Each prescription is sent with your medical license attached.
Can I get iPrescribe for my staff?
Yes, you can have your staff download the app and just contact our Support Team to quickly link the accounts under the same practice.
Do I need iPrescribe to integrate to my Electronic Medical Record (EMR)?

iPrescribe can be used in conjunction with any EMR. Given that we use the Surescripts network (used by most EMRs) any prescription you send from iPrescribe is likely to appear in the patient’s Medical History inside your EMR.

An additional integration feature we offer is Auto Fax, which will automatically send a non-fillable copy of the prescription to your office fax machine for those who use paper records.

Is medication history available through the app?
Yes, iPrescribe supports real-time medication reconciliation by pulling 12 months of complete medication history. Visit the patient profile and select "Pull Record" beneath Active Medications.
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