The purpose of this article is to identify when a prescription may be undeliverable, or unable to transmit to the pharmacy.
Why would a prescription be undeliverable?
There are four primary reasons a prescription may be undeliverable in Rcopia.
1 - The medication is free-texted, not selected from medication list
- Non-controlled prescriptions will attempt to go by fax
- Controlled substance prescriptions will be marked undeliverable.
*Please see Rcopia: What is a Free Text Drug? for additional information about free text drugs.
2 - The pharmacy is practice-entered/manually entered, not selected from pharmacy search results
- If the pharmacy is manually entered, prescriptions will go by fax to the fax number entered for that pharmacy.
- If the pharmacy is manually entered and does not have a valid fax number, the prescription will be marked undeliverable.
Please see Pharmacy Management for additional details.
3 - The script was not electronically acknowledged ("verified") by the pharmacy within one hour.
- Check prescription transmission history to see if the prescription has a 'verified' status.
- Please see Prescription Reports for details on how to access and view the transmission history of a prescription (under the What do Reports Show section).
- If all prescriptions go straight to fax, please reach out to DrFirst Support and request review of your account setup.
4 - The SPI may be inactive.
- Please reach out to your Admin or to DrFirst Support for assistance.