This article explains the most common causes when a prescription is undeliverable and what to do when it happens.
What causes a prescription to be undeliverable?
There are two primary reasons a prescription may be undeliverable in iPrescribe.
1. The pharmacy is manually entered by the practice (practice-entered), and not selected from pharmacy search results
- If the pharmacy is manually entered, prescriptions will go by fax to the fax number entered for that pharmacy.
- If the pharmacy is manually entered and does not have a valid fax number, the prescription will be marked undeliverable.
2. The prescription was not electronically acknowledged ("verified") by the pharmacy within one hour.
- Check prescription transmission history (How to Confirm a Prescription was Sent to Pharmacy) to see if the prescription has a 'verified' status.
- Go to the Menu and select History to view the transmission history of a prescription.
- If all prescriptions go straight to fax, please reach out to DrFirst Support and request review of your account setup. Also see How to Confirm a Prescription was Sent to Pharmacy
If you experience any of the above issues please update or re-create the prescription and try to send the prescription again.
If a prescription is still failing to reach the pharmacy and needs to be sent immediately please call the pharmacy directly to get steps to address prescription by other means.