iPrescribe: When a Prescription is Undeliverable

This article explains the most common causes when a prescription is undeliverable and what to do when it happens.

What causes a prescription to be undeliverable?

There are two primary reasons a prescription may be undeliverable in iPrescribe.

1 - The pharmacy is practice-entered/manually entered, not selected from pharmacy search results

  • If the pharmacy is manually entered, prescriptions will go by fax to the fax number entered for that pharmacy.
  • If the pharmacy is manually entered and does not have a valid fax number, the prescription will be marked undeliverable.

2 - The script was not electronically acknowledged ("verified") by the pharmacy within one hour.

If you experience any of the above issues please update or re-create the prescription and try to send the prescription again.

If a prescription is failing to reach the pharmacy still and needs to be sent immediately please ensure to call pharmacy directly to get steps to address prescription by other means.

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