This article explains how to submit a request for a new or replacement hard token (also called a key fob).
- If you are contracted with an EHR, please reach out to your EHR for hard token replacement.
- If you are contracted with DrFirst, follow the steps below.
Note: DrFirst has a 90-day limited warranty period on hard tokens. This limited warranty excludes damage or loss. For warranty claims, include the provider's NPI.
1. Sign in to Submit a request at the top or bottom of the Help Center (you may not see all options if you do not sign in).
(click to enlarge)
Note: If you're viewing from a mobile phone, click into the main menu (three horizontal lines on the top right corner to see the sign in option.
(click to enlarge)
(click to enlarge)
3. Scroll down to view the online form that appears. For token requests, populate fields as follows:
- How is this impacting your business? Select a severity level (e.g., Moderate)
- Which product do you need assistance with? Select Electronic Prescribing for Controlled Substances {EPCS Gold}
- What do you need help with today? Select Token Assistance
- Type of Token Assistance needed. Select New Token
- Is this being delivered to a residence? Select either Yes or No and fill out address details.
- Replacement. Select Yes.
- Select a Replacement Reason.
(click to enlarge)
(click to enlarge)
4. Click Submit.
1. Sign in to Submit a request at the top or bottom of the Help Center (you may not see all options if you do not sign in).
(click to enlarge)
Note: If you're viewing from a mobile phone, click into the main menu (three horizontal lines on the top right corner to see the sign in option.
(click to enlarge)
(click to enlarge)
3. Scroll down to view the online form that appears. For token requests, populate fields as follows:
- How is this impacting your business? Select a severity level (e.g., Moderate)
- Which product do you need assistance with? Select Electronic Prescribing for Controlled Substances {EPCS Gold}
- What do you need help with today? Select Token Assistance
- Type of Token Assistance needed. Select New Token
- Is this being delivered to a Residence? For bulk orders, select No and include organization (practice/hospital) name in shipping details.
-
Number of tokens needed. For bulk orders, select the total number you would like from the drop-down menu (up to 75).
- After 75+ tokens, you'll be prompted to manually enter the number of tokens you want to order.
-
Replacement. Select Yes or No. If Yes, select a Replacement Reason.
- Note: If this is a request for a token to be replaced, DrFirst has a 90-day limited warranty period on hard tokens. This limited warranty excludes damage or loss. For warranty claims, include the provider's NPI.
(click to enlarge)
(click to enlarge)
4. Click Submit
1. Sign in and select the Submit a request button on the top or bottom of the web page.
(click to enlarge)
Note: If you're viewing from a mobile phone, click into the main menu (three horizontal lines on the top right corner to see the sign in option.
(click to enlarge)
2. Select Get Help? (Note: If you did not sign in you may not see all options).
(click to enlarge)
3. Scroll to the online form that appears. For token requests, populate fields as follows:
- How is this impacting your business? Select a severity level (e.g., Moderate)
- Which product do you need assistance with? Select Electronic Prescribing for Controlled Substances {EPCS Gold}
- What do you need help with today? Select Token Assistance
- Type of Token Assistance needed. Select New Token if you are requesting a new hard token (also called a key fob)
- Is this being delivered to a Residence? Yes/No
- Number of tokens needed. Select the number you need.
-
Replacement. Yes/No. If Yes, select a Replacement Reason.
- Note: If this is a request for a token to be replaced, DrFirst has a 90-day limited warranty period on hard tokens. This limited warranty excludes damage or loss. For warranty claims, include the provider's NPI.
(click to enlarge)
4. Click Submit.
1. Sign in to Submit a request at the top or bottom of the Help Center (you may not see all options if you do not sign in).
(click to enlarge)
Note: If you're viewing from a mobile phone, click into the main menu (three horizontal lines on the top right corner to see the sign in option.
(click to enlarge)
(click to enlarge)
3. Scroll down to view the online form that appears. For token requests, populate fields as follows:
- How is this impacting your business? Select a severity level (e.g., Moderate)
- Which product do you need assistance with? Select Electronic Prescribing for Controlled Substances {EPCS Gold}
- What do you need help with today? Select Token Assistance
- Type of Token Assistance needed. Select Existing Token if you are experiencing issues with a current token that you use
(click to enlarge)
4. Click Submit