This article explains how to submit a request for a new or replacement token.
- If you would like a soft token, please download VIP Access from your App store or https://vip.symantec.com.
- If you are contracted with an EHR, please reach out to your EHR for hard token replacement.
- If you are contracted with DrFirst, follow the steps below
1. Sign in, then select the Submit a request button at the top or bottom of the page.
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- If you do not see all the options below, please sign in.
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3. Fill out the form, including whether the hard token will be delivered to a residence. Select Yes if the address for delivery is a residence; select No if it is being sent to a practice location.
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4. Different address fields will become available depending on whether you selected delivery to a residential or not.
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5. If this is a request for a token to be replaced, select Yes from the "Replacement?" drop-down menu and then select the most accurate Replacement Reason.
Note: DrFirst has a 90-day limited warranty period on hard tokens. This limited warranty excludes damage or loss. For warranty claims, include the Provider's NPI.
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6. Click Submit.