This article explains how to submit a request for a new or replacement hard token.
- If you would like a soft token, please download VIP Access from your app store or https://vip.symantec.com.
- If you are contracted with an EHR, please reach out to your EHR for hard token replacement.
- If you are contracted with DrFirst, follow the steps below
1. Sign in to Submit a request at the top or bottom of the Help Center (you may not see all options if you do not sign in).
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- If you do not see all the options below, please ensure you are signed in.
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3. Fill out the form and enter the following details:
- Which product do you need assistance with? Electronic Prescribing for Controlled Substances (EPCS Gold)
- What do you need help with today? Token Assistance
- Type of Token Assistance needed New Token
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4. Fill out the provider information as necessary, including the NPI, Practice Name, Account Username, Name, Address, and number of tokens needed.
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Note: If this is a request for a token to be replaced, DrFirst has a 90-day limited warranty period on hard tokens. This limited warranty excludes damage or loss. For warranty claims, include the provider's NPI.
5. Specify if the token is being delivered to a Residence using the Is this being delivered to a Residence? drop-down.
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6. Click Submit.