EPCS: How to Request a Hard Token

This article explains how to submit a request for a new or replacement token.

  • If you would like a soft token, please download VIP Access from your App store or https://vip.symantec.com.
  • If you are contracted with an EHR, please reach out to your EHR for hard token replacement.
  • If you are contracted with DrFirst, follow the steps below

Steps to submit a Hard Token Request

Step 1:  Sign into Zendesk and click the "Submit a request" button at top or bottom of the page.



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Step 2:  Select Token Request 
  • If you only see the "Report a Problem" button, please log in so you will see the options below.


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Step 3:  Fill out the form with as much information as you can and click Submit.


Step 4:  Select Yes if the address for delivery is a residence; select No if it is being sent to a practice location.


Step 5:  the address fields will now be available to add the information for delivery.


Step 6:  If this is a request for a token to be replaced, select Yes from the "Replacement?" dropdown and then select the most accurate Replacement Reason.


Step 7:  click Submit.

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