iPrescribe: How to Manage My EPCS Tokens

This article provides instructions on how you can manage your EPCS tokens.

Start by logging into the iPrescribe app

Step 1: Navigate to the action menu icon on the top left of the screen.

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Step 2: Scroll to Settings → Manage Authenticators (You may have to scroll down to see this setting)

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Step 3: Enter your login password and authenticate with your ID.me Authenticator App (you used this during registration) or other registered token and click Confirm.

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Step 4: Once authentication is confirmed, tap Add New Token and enter details for the new token.

 

For the hard token (key fob you received in the mail):

  • Choose Symantec Hard Token or OneSpan Hard Token.
  • Choose a nickname (that will help you identify that token in a list, eg. keyfob).
  • Enter the Serial Number, which can be found on the back of your token. For OneSpan tokens, enter the code without any spaces or dashes.
  • Enter the 6-Digit Code that is currently displayed on the token after pressing the power button.

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If you want to add an additional soft token (VIP Access app):

  • Choose VIP Access App.
  • Choose a nickname (that will help you identify that token in a list, eg. iPhoneX).
  • Enter the Credential ID, which is displayed in the VIP Access app.
  • Enter the 6-Digit Code that is currently displayed on the token

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The Serial Number/Credential ID will contain no spaces or dashes:

  • VIP Access: SYMC########### or SYMZ########### or VSST###########
  • Symantec Hard Token: AVT########### or FT###########
  • OneSpan: ###########

Tap Add New Token. The token has now been added to your account.

 

 

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2 out of 6 found this helpful
  • I took all the steps, it added the token, but it did not send the prescription in. It remains in the pending file.

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  • Good morning, thank you for submitting a request for DrFirst Support. I see this query has been resolved on ticket 186886. If you have further queries in the future, please do submit a request. 

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