iPrescribe: How to Register a Token for EPCS

This article explains how to add a new EPCS token for users who were verified through ID.me or Experian.

Registering a Token:

If you had a token on a mobile phone and now have a new phone, select the section that applies to you and follow the steps indicated.  Please also see answers to common questions below.

Please Note:

It is always recommended to register a second token as soon as possible after upgrading to EPCS using iPrescribe.  

If you add a second software token before trading in your old smartphone or tablet, you be able to add a new token without having to re-enable with ID.me or repeat the Identity Proofing Process with Experian.

If you need to register an EPCS token, please review the section that pertains to your scenario:

I registered through ID.me and still have a registered hard token (keyfob), VIP Access soft token, and/or the phone with my ID.me authenticator

Adding a New Token

Step 1 - Have the new token ready

Have your new hard token ready, or download VIP Access from the Apple App Store or Google Play Store to your new device.

Step 2 - Navigate to Manage Authenticators

  • Tap the menu icon on the top-left side of your screen, then click Settings.

mceclip1.png   mceclip1.png

(click to enlarge)

  • Select Manage Authenticators. Note: This option is only visible after completing the EPCS activation. 

 mceclip1.png

(click to enlarge)

Step 3 - Verify with password and token to enter token management

Enter your login password, select your registered token from the code generator dropdown menu, then enter the 6 digit security code generated from that token.

mceclip0.png      mceclip3.png

EPCS Confirmation & Token Manager (click to enlarge)

Step 4 - Register the new token

Populate the required fields, then select Add New Token.

mceclip1.png

Adding a security token (click to enlarge)

  1. Token Type - Tap the drop-down menu, and select the type of token you are using.
  2. Token Nickname - Choose a nickname for the token you are currently adding.
  3. Credential ID - Enter your token serial number. If you are using the VIP Access App token, you will need to enter your Credential ID.
  4. 6-digit Security Code - Enter the OTP (temporary 6-digit code) generated by the token you are adding.
  5. Tap Add New Token.

You have successfully added your token and will see it on the Token Manager screen

  • It is recommended to have two authentication devices attached to your account. This can be physical authentication tokens from Symantec or OneSpan, software tokens (VIP Access) on your mobile devices, or any combination of the two.
I registered through ID.me and do not have a registered hard token (keyfob), VIP Access soft token, and/or the phone with my ID.me authenticator
 
I registered through Experian and still have a registered hard token (keyfob) or the mobile device with a registered soft token (VIP Access)

Add an Additional Token

Step 1 - Have the new token ready

Have your new hard token ready, or download VIP Access from the Apple App Store or Google Play Store to your new device.

Step 2 - Navigate to Manage Authenticators

  • Tap the menu icon on the top-left side of your screen, then click Settings.

mceclip1.png        mceclip1.png

Menu > Settings (click to enlarge)

  • Select Manage Authenticators. Note: This option is only visible after completing the EPCS activation. 

 mceclip1.png

 Settings > Manage Authenticators (click to enlarge)

Step 3 - Verify with password and token to enter token management

Enter your login password, select your registered token from the code generator dropdown menu, then enter the 6 digit security code generated from that token.

mceclip0.png      mceclip3.png

EPCS Confirmation & Token Manager (click to enlarge)

Step 4 - Register the new token

Populate the required fields, then select Add New Token.

mceclip1.png

Adding a security token (click to enlarge)

  1. Token Type - Tap the drop-down menu, and select the type of token you are using.
  2. Token Nickname - Choose a nickname for the token you are currently adding.
  3. Credential ID - Enter your token serial number. If you are using the VIP Access App token, you will need to enter your Credential ID.
  4. 6-digit Security Code - Enter the OTP (temporary 6-digit code) generated by the token you are adding.
  5. Tap Add New Token.

You have successfully added your token and will see it on the Token Manager screen

  • It is recommended to have two authentication devices attached to your account. This can be physical authentication tokens from Symantec or OneSpan, software tokens (VIP Access) on your mobile devices, or any combination of the two.

 

I registered through Experian and do not have an active, registered token (key fob or VIP Access)
Please submit a ticket for the DrFirst Support Team or talk to your Administrator if you do not have your old phone or second token.  You will need to be re-invited for EPCS. 

 

Please click to view Answers to Common Token Questions.

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4 out of 21 found this helpful
  • Regarding  ... " It is recommended to have two authentication devices attached to your account."

    What is the procedure to order a second One Span authentication device to be used in the event of acquiring a new smart phone?

    0
  • Thank you for your feedback; The article is updated to reference how a user may request a new hard token.  
    If you have a registered hard token and a registered soft token on your phone, when you get a new phone you will simply download VIP access to your new phone and follow the steps to register the new soft token.
    If you have additional questions, please select Submit a request to DrFirst Support.

    0
  • The process to verify and add tokens is extremely onerous and NOT user friendly. The responses to questions supplied from Customer Service are useless and not helpful. The instructions to complete a process are not clear, are misleading, are incomplete, and frustrating.

     

    You really should spend some time with first time users to determine where your current system is breaking down and causing so much confusion. Then modify it.

    2
  • Thank you for your feedback. We have updated this article and created a new article called Answers to Common Token Questions based on your comment. We hope that this clarifies this process. If you have additional questions, please select Submit a request to DrFirst Support. 

    0
  • The key fob has a low battery how do i get a new one

    0
  • Good afternoon, thank you for your question. Please Submit a request to DrFirst Support for this issue. You may also wish to review the article EPCS: How to Request a Hard Token.  

    0