iPrescribe: EPCS Activation FAQ

This article answers questions about the mailer sent once you have completed the ID.me identity verification portion of the iPrescribe EPCS activation.

You will receive 2 separate mailings:

  • The mailer to complete the EPCS activation
  • The package with the token to register for EPCS e-prescribing
Why haven't I received my mailer yet?

If 10 days have passed since you generated your mailer and you have not received it, please Submit a request for DrFirst Support. See How to Submit a Request for details. 
Note: Please allow adequate time for USPS to deliver your mailer. Requesting a new mailer invalidates any existing mailer that is in transit.

How do I request a new mailer?

If your mailer is five or more days past the delivery date, you may request a new mailer by doing the following: 

  1. Go to the iPrescribe menu (3 lines in the top left corner)
  2. Select EPCS
  3. Select Help
  4. Select Request new mailer

Note: Please allow adequate time for USPS to deliver your mailer. Requesting a new mailer invalidates any existing mailer that is in transit.

Once you have the new mailer, refer to How to Finalize the EPCS Activation After Receiving the Mailer

Where is my mailer (in transit)?
Please allow 5-7 business days to receive your mailer. If it has been over 7 business days, please Submit a request for DrFirst Support.  See How to Submit a Request for details. Note: Please allow adequate time for USPS to deliver your mailer. Requesting a new mailer invalidates any existing mailer that is in transit.
I generated the mailer twice but still haven't received it.
Please ensure your DEA address matches your current address.  If the address does not match you will need to update your DEA with your current address, wait 4 business days, then generate a new mailer from the iPrescribe app. 
If you have not received the mailer 7 business days after submitting the new request, please Submit a request for DrFirst Support. You may also create a ticket from the iPrescribe app menu's Support option, and a representative will contact you.
I received the mailer but don't know how to scan or what to scan.

Please read the instructions carefully on your mailer. 
Log into the iPrescribe app and click on EPCS activation from the menu. Follow the screens prompts; you may enter either the 7-digit number from your mailer or scan the QR code. 

I tried scanning several times; it doesn't work.

Please Submit a request for DrFirst Support. See How to Submit a Request for details. 

I am getting an error message that my PIN number is no longer valid or expired.

Please Submit a request for DrFirst Support. See How to Submit a Request for details. 

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