In Zendesk, Follow means subscribe. When you follow an article or a section, you'll get an email notification to receive product updates, release notes, new articles on best practices, training, demos, and more.
Following a Section vs. an Article
Following Sections: you will receive email notifications for new articles/posts in the section or topic.
Follow our Announcements sections to receive updates and new product releases (release notes).
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Following Articles: you will receive email notifications whenever there are new comments to the article.
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- You will receive email notifications for any new comments on the article or post; however, you will not receive notifications when the content in the article or post is updated.
Can I Unfollow Articles?
You can unfollow articles or sections by clicking the orange Unfollow or Following button.
For Articles: If you're following an article, there should be an orange button at the top-right corner of the page that reads Unfollow.
- Click this button to unfollow the article.
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For Sections: If you're following a section, there will be an orange button below the section title that reads Following.
- Click this button, then click Unfollow from the dropdown menu.
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