Ticketing: Reopen My Requests

Follow Up on Solved (Closed) Requests 

Even though a request has been solved (closed), you may still follow up on the solved topic by adding a comment to the request. This action will automatically reopen the solved ticket or create separate follow-up ticket for the DrFirst Support Team. 

To comment on a solved request: 

1. Sign in to view My Activities

2. Under Requests, select the ticket you want to add a comment to, even if it is solved. 

3. Add a comment. This will prompt DrFirst Support to follow up with you about your pending issue. 

4. You will see the status change from Solved to Open. Once an agent replies to you, you will see status change from Open to Awaiting your reply

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