How to Submit a Request (Ticket)

This article provides step-by-step directions on how to submit a ticket (commonly referred to as request) on Zendesk.

Start on our Help Center's home page, then follow the steps outlined below.

Please Note

If you wish to track or update your requests, you must first create a Zendesk account if you haven't done so already.

Step 1: Click the Submit a request button at the top right of your screen.

mceclip1.png

Step 2: Select the type of request you wish to submit. Requests types are categorized into two sections:

Log a Support Ticket Partner Registration Management (DFR)

Report a Problem

Support Tickets and General Questions

Account Maintenance

Password Resets, Add Users, and Make Account Updates

Integration Services

Report a Staging Issue to the Integration Team

mceclip2.png

(click to enlarge)

Move your cursor over each tile to read a short description of each request. Identify the type of request you are trying to make and select the appropriate tile.

mceclip3.gif

(click to enlarge)

Step 3: The page will load different forms that vary depending on the type of request you select. The fields labeled (optional) are exactly what their name suggests; they are not mandatory fields.

mceclip4.gif

(click to enlarge)

Step 4: When you have finished filling out the form, click the Submit button at the bottom of the page.

mceclip5.png

(click to enlarge)

Was this article helpful?
1 out of 1 found this helpful