This article provides step-by-step directions on how to submit a ticket (commonly referred to as request) on Zendesk.
Start on our Help Center's home page, then follow the steps outlined below.
Please Note
If you wish to track or update your requests, you must first create a Zendesk account if you haven't done so already.
Step 1: Click the Submit a request button at the top right of your screen.
Step 2: Select the type of request you wish to submit. Requests types are categorized into two sections:
Report a Problem
Support Tickets and General Questions
Account Maintenance
Password Resets, Add Users, and Make Account Updates
Integration Services
Report a Staging Issue to the Integration Team
Registration Requests
Set up New Account/User
Token Request
Replace or Order New Token
PDMP Request
Set up PDMP form Healthcare Organization
Partner Billing
Contract and Billing Inquiries
Zendesk Account
Create a New User Account in Zendesk
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Move your cursor over each tile to read a short description of each request. Identify the type of request you are trying to make and select the appropriate tile.
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Step 3: The page will load different forms that vary depending on the type of request you select. The fields labeled (optional) are exactly what their name suggests; they are not mandatory fields.
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Step 4: When you have finished filling out the form, click the Submit button at the bottom of the page.
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