Ticketing: How to Submit a Request

Please note:  All users may follow the Submit a request process below to log a ticket.  Users must sign in to DrFirst Ticketing to view additional ticket options. This will improve our team's responsiveness to tickets and provide a better customer support experience."

Start on our Help Center's home page, then follow the steps outlined below.

Please Note

If you wish to track or update your requests, you must first create a DrFirst Ticketing account if you haven't done so already.

Step 1: Click the Submit a request button at the top right of your screen.


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Step 2: 

Select "Report a Problem" or Sign in to see additional request options.


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Step 3:

Select the type of request you wish to submit. Requests types are categorized into two sections:

Log a Support Ticket Partner Registration Management (DFR)

Report a Problem

Support Tickets and General Questions

Account Maintenance

Password Resets, Add Users, and Make Account Updates

Integration Services

Report a Staging Issue to the Integration Team


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Move your cursor over each tile to read a short description of each request. Identify the type of request you are trying to make and select the appropriate tile.


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Step 4: The page will load different forms that vary depending on the type of request you select. The fields labeled (optional) are exactly what their name suggests; they are not mandatory fields.


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Step 5: When you have finished filling out the form, click the Submit button at the bottom of the page.


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