Adding a New EPCS Hard Token

If you would like to add a new EPCS hard token, please follow the instructions shown in the screenshot below, or use the step-by-step directions provided below that.

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(click to enlarge)

For Admins and Staff Members

If your provider(s) have already completed EPCS enrollment and need to add a token to their account, please have them follow the link below to access their EPCS Gold Prescriber Dashboard and navigate to the Tokens tab: https://ui.epcsdrfirst.com/pob/login. Please also visit the following help center articles for more information and resources:

If your provider(s) have not yet completed EPCS enrollment, please distribute the token(s) to them and follow your standard onboarding process.

Contact Us

If you’re unsure which step to take or need further assistance, please contact our 24/7 support team at 866-263-6512.

For Providers

If you have already completed EPCS enrollment and need to add a token to your account, please follow the link below to access your EPCS Gold Prescriber Dashboard and navigate to the Tokens tab: https://ui.epcsdrfirst.com/pob/login

  • If you have not yet completed EPCS enrollment, please contact an administrator at your facility to initiate the onboarding process.
  • If you’re not sure which step to take or need further assistance, please contact our support team at 866-263-6512, they are available 24/7.

→ For iPrescribe Providers

Start on the iPrescribe app on your device and sign in to your account.

Step 1: Navigate to the action menu icon on the top left of the screen.

Step 2: Scroll to SettingsManage Authenticators → enter your login password and authenticate with your ID.me Authenticator App (you used this during registration).

Step 3: Once authentication is confirmed, tap Add New Token.

For the hard token (key fob you received in the mail), you will:

  • Choose Symantec Hard Token or OneSpan Hard Token.
  • Choose a nickname (any name you want that will help you remember that token).
  • Enter the Serial Number, which can be found on the back of your token. For OneSpan tokens, enter the code without any spaces or dashes.

The Serial Number Format is:

  • VIP Access: SYMC########### or SYMD########### or VSST###########
  • Symantec Hard Token: AVT########### or FT###########
  • OneSpan: ###########
  • Enter the 6-Digit Code that is currently displayed on the token after pressing the power button.

If you want to add an additional soft token (VIP Access app), you will:

  • Choose VIP Access App.
  • Choose a nickname (any name you want that will help you remember that token).
  • Enter the Credential ID, which is displayed in the VIP Access app.
  • Enter the 6-Digit Code that is currently displayed on the token.

Tap Add New Token. The token has now been added to your account.

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