EPCS: Adding a New Hard Token for EPCS Prescribing

This article explains how to register a new hard token for Electronic Prescribing of Controlled Substances (EPCS). 

Adding a New Hard Token: 

Two Factor Authentication is required for signing prescriptions for controlled substances and requires both a registered token and a passphrase/controlled substance password.

If you need to register a hard token you received in the mail, please follow the instructions in the screenshot or follow the step-by-step directions provided below.

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(click to enlarge)

For Admins and Staff Members

If your provider(s) have already completed EPCS enrollment and need to add a token to their account, please have them follow the link below to access their EPCS Gold Prescriber Dashboard and navigate to the Tokens tab: https://ui.epcsdrfirst.com/pob/login. Please also visit the following help center articles for more information and resources:

If your provider(s) have not yet completed EPCS enrollment, please distribute the token(s) to them and follow your standard onboarding process.

Contact Us

If you need further assistance, please  submit a request to our 24/7 support team.

For Providers

If you have already completed EPCS enrollment and need to add a token to your account, please click here to access the EPCS Gold Prescriber Dashboard, then navigate to the Tokens tab.  Additional detail is available in the following articles:

Note: If you have not yet completed EPCS enrollment, please contact an administrator at your facility to initiate the onboarding process.

If you need further assistance, please submit a request to our 24/7 Support Team.

New iPrescribe Providers Only

Note: Your EPCS upgrade in iPrescribe must be complete prior to adding a secondary token. If you have received your mailer but not finalized your upgrade, please click to view iPrescribe: Steps to Scan the Mailer. Once your upgrade is finalized you may add a token for EPCS prescribing.

Start on the iPrescribe app on your device and sign in to your account.

Step 1: Navigate to the action menu icon on the top left of the screen.

Step 2: Scroll to SettingsManage Authenticators → enter your login password and authenticate with your ID.me Authenticator App (you used this during registration).

Step 3: Once authentication is confirmed, tap Add New Token.

For the hard token (key fob you received in the mail), you will:

  • Choose Symantec Hard Token or OneSpan Hard Token.
  • Choose a nickname (any name you want that will help you remember that token).
  • Enter the Serial Number, which can be found on the back of your token. For OneSpan tokens, enter the code without any spaces or dashes.

The Serial Number Format is:

  • VIP Access: SYMC########### or SYMD########### or VSST###########
  • Symantec Hard Token: AVT########### or FT###########
  • OneSpan: ###########
  • Enter the 6-Digit Code that is currently displayed on the token after pressing the power button.

If you want to add an additional soft token (VIP Access app), you will:

  • Choose VIP Access App.
  • Choose a nickname (any name you want that will help you remember that token).
  • Enter the Credential ID, which is displayed in the VIP Access app.
  • Enter the 6-Digit Code that is currently displayed on the token.

Tap Add New Token. The token has now been added to your account.

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