November 1, 2021: Sunset Date for

November 1, 2021: Sunset Date for

DrFirst unveiled the new Backline website,, as part of the Telehealth release in the Spring of 2020. Over the past year, Backline has continued to support the “older” website while ensuring quality and parity on the new website.

With the older website’s technology becoming more outdated, DrFirst has identified November 1, 2021, as the end-of-life date for

As a result, starting on November 1, 2021, users who access Backline Web through the URL will be automatically redirected to

But don’t wait until November 1st! Visit today to start benefitting from the site’s modernized user interface and additional features that are not available on Features unique to include:

  • Telehealth
  • Integrated Ticketing Functionality
  • Patient Med List Queries


These features are not enabled “out-of-the-box” in Backline. Contact your account manager to learn more.

Microsoft Discontinuing Support of IE11

The sunsetting of also coincides with Microsoft’s timeframe for discontinuing support for IE11 web browsers. The new website does not support IE11. As a result, please start to plan your strategy to migrate users logging into Backline Web using IE11 to a supported browser, such as Chrome, Edge, or Safari.


Please contact your account manager with questions or for assistance with your migration plan.

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