All Products: Reset Password

This article provides instructions on how to reset your login password for the following products:

Help Center Password Reset

Go to help.drfirst.com

Click the Sign in button located at the top-right corner of the page.

Click forgot my password in the window that appears.

Enter your email address and click Submit.

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If you are an existing user, DrFirst will send you an email with a link to reset your password.

Rcopia Password Reset

Follow the directions outlined below, or visit our relevant help center article: Rcopia:  Forgot Your Password?

Start on the Rcopia login page, then follow the steps outlined below: 

1: Click Forgot Password.

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2: Follow these steps in chronological order, and refer to the screenshot below:

(A): Enter your Username.

(B) Enter the CAPTCHA text.

(C) Click Submit.

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3: Your password reset instructions are sent to the email address associated with the account. Open the email and follow the directions provided within.

iPrescribe Password Reset

Follow the directions outlined below, or visit our relevant help center article: iPrescribe:  Forgot Your Password?

If you forgot your password, you could reset it by pressing the Forgot Password button on the login page and following the on-screen directions.

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You will need to provide your Username and pass the CAPTCHA test by typing the text in the image on the screen. Then, press Recover Password.

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f your username and e-mail are valid, we will send you an email with further instructions.

  • If you do not receive the email within five minutes, please check your spam filter or contact customer support.

To change your password when you are already logged in, visit the following article: iPrescribe:  Manage Your Password.

MedHx Password Reset

Follow the directions outlined below, or visit our relevant help center article: MedHx:  Forgot Password?

Start on the MedHX login screen, then follow the steps outlined below:

1: From the login screen, click Forgot Password.

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2: Enter your Username, then click Reset Password.

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3: Password reset instructions are sent to the email address linked to the username you have entered. Follow the instructions outlined in the email.

Backline Password Reset

Follow the directions outlined below, or visit our relevant help center article: Backline:  Forgot Your Password?

Start on the Backline login page, then follow the steps outlined below:

1: Click Forgot Password? on the login page.

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  • Note:  PointClickCare and Promedica clients will select Login with Partner Software instead of 'Forgot Password' then select the appropriate button.

2: Enter your Email Address and press Reset.

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3: You will receive an email with a subject line that reads: [External] Backline Password Reset. Follow the instructions outlined in the email.

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