How Do I Reset My Login Password (All Products)?

This article provides step-by-step instructions on how to reset your password for the following products:

Note: Click on any of the links above, and it will redirect you to the appropriate section within this article.

Rcopia Password Reset

Follow the directions outlined below, or visit our relevant help center article: Forgot Your Password?

Start on the Rcopia login page, then follow the steps outlined below: 

Step 1: Click Forgot Password.

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Step 2: Follow these steps in chronological order, and refer to the screenshot below:

(A): Enter your Username.

(B) Enter the CAPTCHA text.

(C) Click Submit.

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Step 3: Your password reset instructions are sent to the email address associated with the account. Open the email and follow the directions provided within.

iPrescribe Password Reset

Follow the directions outlined below, or visit our relevant help center article: Forgot Your Password?

If you forgot your password, you could reset it by pressing the Forgot Password button on the login page and following the on-screen directions.

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iPrescribe login screen (click to enlarge)

You will need to provide your Username and pass the CAPTCHA test by typing the text in the image on the screen. Then, press Recover Password.

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Forgot Password screen (click to enlarge)

f your username and e-mail are valid, we will send you an email with further instructions.

  • If you do not receive the email within five minutes, please check your spam filter or contact customer support.

To change your password when you are already logged in, visit the following article: Manage Your Password.

MedHx Password Reset

Follow the directions outlined below, or visit our relevant help center article: Forgot Password?

Start on the MedHX login screen, then follow the steps outlined below:

Step 1: From the login screen, click Forgot Password.

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MedHX login screen (click to enlarge)

Step 2: Enter your Username, then click Reset Password.

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Step 3: Password reset instructions are sent to the email address linked to the username you have entered. Follow the instructions outlined in the email.

Backline Password Reset

Follow the directions outlined below, or visit our relevant help center article: Forgot Your Password?

Start on the Backline login page, then follow the steps outlined below:

Step 1: Click Forgot Password? on the login page.

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Backline login page (click to enlarge)

Step 2: Enter your Email Address and press Reset.

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Password reset window (click to enlarge)

Step 3: You will receive an email with a subject line that reads: [External] Backline Password Reset. Follow the instructions outlined in the email.

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Password Reset email subject line (click to enlarge)

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