Missing Pending Prescriptions or Renewal Requests?

Pending scripts are only visible for 30 days.

Pharmacy messages are only visible for 90 days.

Access Your Missing Pending Prescriptions and Renewal Requests

Step 1: Click the menu icon (three horizontal lines) at the top-left of the screen, then click Settings.

mceclip0.png

(click to enlarge)

Step 2: Click Preferences.

mceclip1.png

(click to enlarge)

Step 3: Click the Prescription Management tab on the left side of the page.

mceclip2.png

(click to enlarge)

Step 4: Check the box labeled At this location, show your pending and undeliverable prescriptions from all locations.

mceclip3.png

(click to enlarge)

Step 5: Click the Save button at the bottom of the page.

mceclip4.png

(click to enlarge)

You should now see all of what was once missing prescriptions/reports, now appear in your Prescription Reports.

Was this article helpful?
0 out of 1 found this helpful