EPCS Gold: Reset My Passphrase

This article will provide step-by-step instructions on how you can reset your EPCS passphrase.

Start on the EPCS Gold login page, then follow the steps outlined below:

Step 1: Click Forgot Passphrase.

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EPCS Gold login page (click to enlarge)

Step 2: Follow the steps outlined below:

(A) Enter your NPI number.

(B) Enter your entire Serial Number (S/N) or Credential ID, including the letters without spaces or dashes.

Token Serial Number/Credential ID Format
VIP Access
  • SYMC########
  • SYMD########
  • VSST########
Symantec (Hard Token)
  • AVT########
  • FT########
OneSpan
  • ########

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(C) Click Next Step.

Step 3: Follow the steps outlined below:

(A) Click the Select Token dropdown menu and select your token brand.

(B) Enter the email address associated with your account (EPCS Registration Email).

(C) Enter the OTP (One Time Password) from your token.

(D) Click Continue.

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Step 4: You will receive an email to reset your password. The subject of the email is Prescriber reset passphrase notification. Click the Reset Passphrase Link provided in that email.

  • You will be redirected to the Reset Passphrase page on EPCS Gold.

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Passphrase reset email (click to enlarge)

Step 5: Follow the steps outlined below:

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(A) Enter your NPI number.

(B) Enter your entire Serial Number (S/N) or Credential ID, including the letters without spaces or dashes. 

Token Serial Number/Credential ID Format
VIP Access
  • SYMC########
  • SYMD########
  • VSST########
Symantec (Hard Token)
  • AVT########
  • FT########
OneSpan
  • ########

(C) Click Continue.

Step 6: Follow the steps outlined below:

(A) Click the Select Token dropdown menu and select your token brand.

(B) Enter your OTP from your active token.

(C) Click Continue.

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Step 7: You will be prompted to answer the Security Question that you initially set up during the EPCS registration process. Enter the Security Answer, then click Continue.

  • If you don't remember the security answer to your security question, please submit a ticket/request. We will send you a new EPCS registration link, where you will need to complete registration again and create a new passphrase.

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Step 8: Enter a New Passphrase, then retype it next to the Confirm New Passphrase field. Click Continue when finished. Your new password must adhere to the following requirements:

  • at least 8 characters
  • at least 1 upper case letter
  • at least 1 number
  • avoid special characters

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