This article provides step-by-step directions (with screenshots) on how to reset your iPrescribe password.
Open the iPrescribe mobile app.
iPrescribe logo (click to enlarge)
Tap the Forgot Password button on the login page.
iPrescribe login screen (click to enlarge)
(A) Enter your current login Username
(B) Enter the text in the image on the screen.
(C) Tap Recover Password.
Forgot Password screen (click to enlarge)
You will receive an email with a subject line that reads: Request to reset your iPrescribe password.
Click the blue Reset Password link provided in the email.
Password Reset email (click to enlarge)
If you have not received your password reset email, please contact the iPrescribe Support team at 866-263-6512.
The blue link will open a new browser window where you will have to answer the security questions you set up when you created the account.
(A) Type in answers to at least 2 of your security questions.
(B) Tap Continue.
Security questions (click to enlarge)
You will have 1 attempt to answer correctly to at least 2 of your security questions. If you have already used your 1 attempt and cannot get through this step of the process, please contact the iPrescribe Support Team at 866-263-6512.
Follow the directions below in chronological order:
(A) Enter the New Password you wish to set.
(B) Re-enter the New Password you set from the previous step.
- Please make sure you are entering the same password twice (case-sensitive); otherwise, you will not be able to proceed.
- Please make sure to create a password that has never been used before on your account. The system will let you know if you have entered a password already used for this account within the past 180 days.
(C) Tap Change Password.
New Password screen (click to enlarge)
You have successfully changed your password!
(click to enlarge)
Need More Help?
If you still have not received your password reset email, please submit a request to our Support Team.