iPrescribe: How to Reset My Password

This article provides step-by-step directions (with screenshots) on how to reset your iPrescribe password.

Step 1

Open the iPrescribe mobile app.

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iPrescribe logo (click to enlarge)

Step 2

Tap the Forgot Password button on the login page.

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iPrescribe login screen (click to enlarge)

Step 3

(A) Enter your current login Username

(B) Enter the text in the image on the screen.

(C) Tap Recover Password.

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Forgot Password screen (click to enlarge)

Step 4

You will receive an email with a subject line that reads: Request to reset your iPrescribe password.

Click the blue Reset Password link provided in the email. 

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Password Reset email (click to enlarge)

If you have not received your password reset email, please contact the iPrescribe Support team at 866-263-6512.

The blue link will open a new browser window where you will have to answer the security questions you set up when you created the account.

Step 5

(A) Type in answers to at least 2 of your security questions.

(B) Tap Continue.

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Security questions (click to enlarge)

You will have 1 attempt to answer correctly to at least 2 of your security questions. If you have already used your 1 attempt and cannot get through this step of the process, please contact the iPrescribe Support Team at 866-263-6512.

Step 6

Follow the directions below in chronological order:

(A) Enter the New Password you wish to set.

(B) Re-enter the New Password you set from the previous step.

  • Please make sure you are entering the same password twice (case-sensitive); otherwise, you will not be able to proceed.
  • Please make sure to create a password that has never been used before on your account. The system will let you know if you have entered a password already used for this account within the past 180 days. 

(C) Tap Change Password.

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New Password screen (click to enlarge)

You have successfully changed your password!

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(click to enlarge)

Need More Help?

If you still have not received your password reset email, please submit a request to our Support Team.

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