Contact your DrFirst Account Manager if the below still does not resolve your question.
Why can I not register with my email for MedHx PRM?
Make sure the email you provided to your DrFirst Account Manager for registration is unique and has not been previously registered (e.g., for MedHx Acute).
Why am I having trouble batch uploading patients?
- Ensure you downloaded the .CSV template from MedHx PRM and filled out the template exactly with formatting requirements:
- Headers and file name should not have any spaces.
- File to upload should be saved as a .CSV file.
- Click the Process Patients button after uploading all patient data if you want to query the latest information.
Why does data not match with payer records?
- Contact your DrFirst Account Manager about enabling Pharmacy Benefits Manager (PBM) enablement for data sharing, as DrFirst may not initially have that PBM integrated with data sharing to the DrFirst network.
- A letter template to PBM requesting data sharing can be drafted and sent to PBM by the DrFirst Account Manager.
Why is data not received from certain pharmacies?
- Contact your DrFirst Account Manager about enabling that pharmacy; DrFirst may not initially have that pharmacy integrated with data sharing to the DrFirst network.
- A letter template to PBM requesting data sharing can be provided by the DrFirst Account Manager. Once you add a letterhead and signature, you can work with your DrFirst Account Manager to send it to the PBM.
How do I set up new users after onboarding?
- During onboarding, you will provide your DrFirst Account Manager with a list of end users for the application.
- After onboarding, administrator accounts can add new end users by providing registration information (i.e., unique email address, phone number, name, and if the user will be an administrator).
How do I add a new administrator?
- During onboarding, you will provide your DrFirst Account Manager with a list of administrators for the application.
- Contact your DrFirst Account Manager if you need to add a new administrator after onboarding.
How do I identify payer information vs pharmacy information?
- Source information is listed on the right side of the screen at the patient level.
- Payer information is represented with a dollar sign on a shield icon.
- Pharmacy information is represented with a mortar and pestle icon.
What about adjudicated claims?
- Payer data may not be 100% confirmed until after a prescription has been sent to the pharmacy (14 days).
- Claims will be adjudicated if prescription is still on shelf after 14 days.
How do live snapshots of adherence/fills work?
- Data provided is a snapshot of the last 12 months.
- Timelines can be adjusted for customization.
- Multiple snapshots will be saved for comparison, if needed.