DrFirst recommends that you associate more than one token (both a soft and hard token) to your iPrescribe account.
To learn more about associating a hard token to your account, go to: Add controlled substance tokens
However, it is possible that you may have lost access to your soft token without having associated a hard token first, such as when you get a new phone.
If this occurs, you can associate or re-pair the ID.me Authenticator app with your iPrescribe account.
Note: The DEA requires that the authenticator you use to generate a one-time pin be on a different device than the device that you use to electronically prescribe a controlled substance.
Complete the following steps:
- Log into the iPrescribe app.
- Select Settings in the main menu.
- Select Manage Authenticators.
Note: This option is only visible after completing EPCS activation. Learn more about completing EPCS activation.
- Tap on Pair a new ID.me Auth App. This opens the ID.me login screen.
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- Enter the email and password that you used to create an ID.me account. If you need to recover your ID.me password, select Forgot password.
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- Any previously added tokens (devices) will appear here. To add a new token (device), scroll down and tap MFA recovery process.
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- Next you will need to update your multi-factor authentication. Tap Continue to start.
- Confirm your email address by clicking the link in the email. It can take up to 10 minutes to receive this email.
- Once your email is confirmed, return to the original window or tab and the screen will refresh.
- Next, verify your account ownership by entering your first and last name, birth date, and social security number.
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- Once your account has been verified, tap Continue.
- Select the Code Generator Application as your MFA option.
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- If you haven’t already, download the ID.me Authenticator app from your device’s app store.
- With the Authenticator app open, return to the set up window or tab and tap on one of the following options to pair the token: Scan QR code or Enter Secret Key. Copy the secret key if you choose that option.
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- In the Authenticator App, tap the Plus icon in the top right to add a new account.
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- Once the new account has been created, you should see it listed at the top of the “Code Generator” list in the Authenticator app.
- Return to the ID.me window or tab, and tap Continue.
- Enter the 6-digit code generated by the Authenticator app using the new token you paired.
- Name your token (device) something you will recognize when you return to iPrescribe.
- Tap Continue on the next two screens. You will be automatically returned to iPrescribe.
- Within a few seconds, you should see a screen that says Enter your iPrescribe Credentials. Enter your iPrescribe password.
- You should see a list of your authenticator devices; the ID.me Authenticator app that you just added through your ID.me account should automatically appear in the iPrescribe app at the top of the list.
- Select the ID.me Authenticator app using the radio button.
- Pair the ID.me Authenticator app to iPrescribe by entering a one-time-pin generated by the Authenticator app.
- Select Activate to finish pairing the ID.me authenticator app to your iPrescribe account. Your new token will now be paired to iPrescribe.
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