iPrescribe: New phone or lost access to your token? Pair a new soft token

DrFirst recommends that you associate more than one token (both a soft and hard token) to your iPrescribe account.

To learn more about associating a hard token to your account, go to: Add controlled substance tokens

However, it is possible that you may have lost access to your soft token without having associated a hard token first, such as when you get a new phone.

If this occurs, you can associate or re-pair the ID.me Authenticator app with your iPrescribe account.

Note: The DEA requires that the authenticator you use to generate a one-time pin be on a different device than the device that you use to electronically prescribe a controlled substance.


Complete the following steps:

  1. Log into the iPrescribe app.

  2. Select Settings in the main menu.

  3. Select Manage Authenticators.
    Note: This option is only visible after completing EPCS activation. Learn more about completing EPCS activation. 

  4. Tap on Pair a new ID.me Auth App. This opens the ID.me login screen.

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  5. Enter the email and password that you used to create an ID.me account. If you need to recover your ID.me password, select Forgot password.

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  6. Any previously added tokens (devices) will appear here. To add a new token (device), scroll down and tap MFA recovery process. 

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  7. Next you will need to update your multi-factor authentication. Tap Continue to start.

  8. Confirm your email address by clicking the link in the email. It can take up to 10 minutes to receive this email.

  9. Once your email is confirmed, return to the original window or tab and the screen will refresh.

  10. Next, verify your account ownership by entering your first and last name, birth date, and social security number.

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  11. Once your account has been verified, tap Continue.

  12. Select the Code Generator Application as your MFA option.

    Secure your account.png

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  13. If you haven’t already, download the ID.me Authenticator app from your device’s app store.

  14. With the Authenticator app open, return to the set up window or tab and tap on one of the following options to pair the token: Scan QR code or Enter Secret Key. Copy the secret key if you choose that option.

    enter secret key.png

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  15. In the Authenticator App, tap the Plus icon in the top right to add a new account.

    scan QR code.png

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  16. Once the new account has been created, you should see it listed at the top of the “Code Generator” list in the Authenticator app.

  17. Return to the ID.me window or tab, and tap Continue.

  18. Enter the 6-digit code generated by the Authenticator app using the new token you paired.

  19. Name your token (device) something you will recognize when you return to iPrescribe.

  20. Tap Continue on the next two screens. You will be automatically returned to iPrescribe.

  21. Within a few seconds, you should see a screen that says Enter your iPrescribe Credentials. Enter your iPrescribe password.

  22. You should see a list of your authenticator devices; the ID.me Authenticator app that you just added through your ID.me account should automatically appear in the iPrescribe app at the top of the list.

  23. Select the ID.me Authenticator app using the radio button.

  24. Pair the ID.me Authenticator app to iPrescribe by entering a one-time-pin generated by the Authenticator app.

  25. Select Activate to finish pairing the ID.me authenticator app to your iPrescribe account. Your new token will now be paired to iPrescribe.


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