Rcopia: Troubleshooting prescription location

The location that displays at the top right of Rcopia when the provider signs and sends a prescription is the location that will be associated to that prescription, regardless of whether a provider agent created the prescription from a different location. 

If providers need a prescription to appear to a pharmacy as originating from a specific location, the provider may change the default location in Rcopia at any time:  

  1. Once logged into Rcopia, go to a patient's profile. 
  2. On the top right corner, providers will see their current practice location. 
  3. Underneath the current location, select the drop-down menu to view all available locations (only appears if the provider is associated with multiple practice locations). 


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  4. The new practice location should now appear on the top right corner of Rcopia. 
  5. Sign and send prescriptions. These prescriptions should now be associated with the updated practice location. 


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