iPrescribe Connect: Verification code troubleshooting

Users using Google Voice to set up iPrescribe Connect must first disable Google Voice's security feature to successfully set up iPrescribe Connect.

iPrescribe Connect is the new feature that allows users to call patients directly from the iPrescribe app. 

Background 

If you are using Google Voice as your office phone number, you will need to disable the call screening feature to receive the verification code for iPrescribe Connect

Google Voice has a built-in security feature that automatically triggers a verification process for calls from numbers that are not pre-associated with a user's Google Voice account. As a result, users have reported disruptions when attempting to receive their iPrescribe Connect verification codes. 

Disable call screening on:

Google Voice mobile app

  1. Open the Google Voice app on your mobile device
  2. Tap the Menu Icon "" at the top left of the screen

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  3. Select Settings

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  4. In Settings, scroll down to the Calls section

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  5. Navigate down to Call Screening and toggle Off  ""

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  6. Select Turn Off 

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Google Voice web browser

  1. Visit the Google Voice website on your preferred browser

  2. Sign in with your Google account linked to your Google Voice number

  3. Click on the Gear Icon to access Settings

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  4. Navigate to the Calls section and toggle Off the Call Screening option

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  5. Select Save Changes

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