This article answers frequently asked questions (FAQs) about the mailer (letter with QR code) that you generated as part of Step 4: Activate E-prescribing of Controlled Substances (EPCS) in iPrescribe.
Reminder: You receive 2 separate items in the mail as part of Step 5: Activate EPCS:
- Authenticator (also called a hard token or key fob) to e-prescribe controlled substances after you complete EPCS activation
- The mailer (letter) to complete the EPCS activation at your DEA-listed business address
Your mailer will arrive through USPS within 5-10 business days.
If it has been past 10 business days since you generated your mailer:
- Check that your business address listed by the DEA is current; the DEA requires that the mailer go to this address
(click to enlarge)
- Generate a new mailer:
- Go to the main menu in iPrescribe and select Activate EPCS
- Select Help
- Reconfirm your DEA-listed business address and select Yes to generate another mailer to that address.
(click to enlarge)
- Wait 5-10 business days for the new mailer to arrive from USPS. Note: Requesting a new mailer does not invalidate the mailer that is in transit.
- If you still do not receive a mailer within 10 business days, please submit a request to DrFirst Support.
1. Go to the main menu in iPrescribe and select Activate EPCS
2. Select Help
3. Reconfirm your DEA-listed business address and select Yes to generate another mailer to that address.
(click to enlarge)
4. Wait 5-10 business days for the new mailer to arrive from USPS. Note: Requesting a new mailer does not invalidate the mailer that is in transit.
If the QR code in your mailer is expired, you will need to generate a new mailer:
1. Go to the main menu in iPrescribe and select Activate EPCS
2. Select Help
3. Reconfirm your DEA-listed business address and select Yes to generate another mailer to that address.
(click to enlarge)
4. Wait 5-10 business days for the new mailer to arrive from USPS. Note: Requesting a new mailer does not invalidate the mailer that is in transit.
1. Login to iPrescribe.
2. Go to the main menu.
(click to enlarge)
3. Select Activate EPCS.
(click to enlarge)
4. Scan the QR code or enter the 7-digit code located right below the QR code on the mailer (letter)
(click to enlarge)
- If you choose to scan the QR code, allow iPrescribe to access your camera, then scan
(click to enlarge)
- Otherwise, manually enter the 7-digit code into iPrescribe
(click to enlarge)
6. You will see a success message, indicating you are now authorized to begin electronically prescribing controlled substances (EPCS) using your two-factor authentication (login password and one-time-pin from an authenticator).
(click to enlarge)