New Support Experience at DrFirst

At DrFirst, we are updating our support channels to better serve you. We are in the process of transitioning to a new service model that will prioritize support for our most complex customer needs, improve the customer experience, and provide more efficient support.

We will be transitioning from providing phone support to alternative support channels for certain customers.

While phone support has been a valuable channel in the past, we have found that investing more heavily in alternative support methods, such as live chat, web-based tickets, and self-help resources, will allow us to better serve the needs of our growing customer base.

We remain committed to providing excellent customer service, and we are confident these changes will enable us to more effectively meet your needs.  

How to identify your support options:

  • If you DO NOT see an account ID and PIN under My Activities in your Help Center account, we invite you to learn more here.
  • If you DO see an account ID and PIN under My Activities in your Help Center account, learn more about your options here

We always invite you to access DrFirst Support through email or live chat on our Help Center.


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