MedHx: Why Can’t I See Patient Information in Medication History?

If you can't see patient information in their medication history, the patient information likely does not match what their insurance has on file (e.g., exact name match). 

Certain information may not be available or accurate in this report, including:

  • items that the patient asked not to be disclosed due to privacy concerns,
  • over-the-counter medications,
  • low-cost prescriptions,
  • prescriptions paid for by the patient, or
  • non-participating sources or errors in insurance claims information

The provider should independently verify medication history with the patient.

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