Drug Information in Medication History

Medication History does not always display drug information for one or more of the following reasons:

  • Some pharmacies wait until the patient picks up their medication before reporting it.
  • Payers can take up to 72 hours to report drug information.
  • Downstream timeouts can occur.
  • The patient did not provide consent for their drug information to be shared.
  • The payer and/or pharmacy do not provide data.

Medication History will typically show if a patient has paid for their prescription with cash. This is dependant on the data source and if they are actively reporting it to the Payer.

  • Some Medicaid data comes from SureScripts.
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