Rcopia: Enable/Disable Users

Administrators in the organization can enable or disable users within your practice by navigating to the Utilities menu on Rcopia. 

1. Click the menu icon (three horizontal lines) → Utilities.


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2. Click Members Area.


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3. Click the Account Management tab.


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4. Select the desired practice.


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5. Click User Summary. You will be redirected to a page where you will see a list of all users within the practice (selected in step 4).


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6. From the list, check the box in the left-most column for the user you wish to enable or disable. Then, click either the Enable button or the Disable button.


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Before disabling a user, make sure all the provider’s:

  • Pending prescriptions are sent to the pharmacy
  • Refill requests (renewals) are either sent to the pharmacy or forwarded to another provider.

After a provider is disabled:

  • For administrators who do not have permissions to disable electronic prescriptions for controlled substances (EPCS) access for a provider, submit a request to DrFirst support to have the provider’s EPCS disabled for your organization.
  • Submit any billing request/questions to your Partners Billing or your Sales representative to update invoice details.





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  • I don't have utilities 

  • Good afternoon, I see you have a ticket 225855 with DrFirst Support. That was the right way to escalate and hopefully your query was answered. You can comment on that same ticket to continue the query. Please refer to the article Track My Requests and Update My Requests to see how to reply on open tickets.