Supported Browsers, Devices, and Versions?

Supported Desktop Browsers

The latest versions of Chrome (recommended), Firefox, and Safari; Edge 15 and above

If you choose to use Internet Explorer (IE) 11, the following will apply:

  • Telehealth will not be supported
  • Microsoft will restrict push notifications on any version of IE
  • Backline will not launch if compatibility mode is turned on

Supported Mobile Browsers

For recipients of Chat With Patient and External Invites:

The latest versions of Android Chrome and iOS Safari

Supported Devices 

  • iOS 11.x or higher on the following devices:
    • iPhone 5s and above
    • iPod Touch 6th Generation
    • iPad Air & iPad Mini 2 and above (includes all iPad Pros)
  • Android OS 5.0 or higher

Check the Google Play Store or the Apple Store for the latest Backline versions available

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