Chat-With-Patient vs. External Chat

The designed workflow for External Chat is for Backline users to communicate with healthcare professionals outside their organization.

The designed workflow for Chat-With-Patient is for Backline users (e.g., providers) to communicate with patients.

  • Chat-With-Patients include an extra CMS required matching criteria whereby patients (when entering the chat) must enter their first name, last name, and date of birth exactly as the provider did when creating the Chat-With-Patient. 

 

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