Backline: Read Receipts (Web)

This article describes how to confirm whether a message has been read by the recipient(s).

If the message has not been read, you will not see an eye icon when you hover your cursor over the sent message. 


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If the message has been read and you hover your cursor over the sent message, there will be an eye icon, a badge showing the number of views, the recipient name(s), and a date and time stamp.


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Learn more about message notifications here: Message Notifications.



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